WordPress Admin Access and Domain Redirection for Client Website
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One of my clients previously had a WordPress website but moved to a different website provider that doesn’t use WordPress. When the new website was published, the DNS records were modified and the WordPress admin console is no longer accessible. I am trying to regain access to the admin console so that I can publish their old website to a different domain. Essentially, we are trying to redirect their old website to a new domain. Is it possible to regain access to the WordPress account? My client doesn’t have a receipt or transaction ID as the website was managed by a provider that they do not work with any more.
If this isn’t possible, I would need the DNS records needed to point the domain to the old website and that would be sufficient.
The page I need help with: [log in to see the link]
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Hello @jeremykerzner
I checked the DNS history for the domain and found that it has been hosted on IONOS since around March 2024. The last nameserver (NS) change occurred on March 29, 2024, and it’s still using the same NS records. It seems the IP address may have changed from 74.208.236.14 to 74.208.236.25 around October 1, 2025.
According to the Web Archive, the domain was never an actual website, it only redirected visitors to another domain. So there’s no WordPress installation or content to recover from this domain itself.
Also, based on the DNS history, the domain was dropped in 2014 and recreated on March 29, 2024, under IONOS. That means any data or configuration from before that time is unrecoverable.
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