WordPress backend disappeared

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    1 year, 3 months ago

    What do you mean by “disappeared”? What happens if you try to login?

    If you get a blank screen, then that indicates a 500 error. Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://ww.wp.xz.cn/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins:  https://ww.wp.xz.cn/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

    Amit Sharma

    (@asdxemedia)

    1 year, 3 months ago

    Hey @baym1

    if your WP backend is not opening or has disappeared then first try to log in with the right Login URL which you put at the time of installation (if you are not using default WP login URLs)

    Few Things you can do –

    • Try to log in with the Incognito Tab in the updated Browser
    • Go to CPanel and login from then(many Cpanel have the option to direct login)

    Remember sometimes this issue accrues when you update WP or plugins and updating takes time, try to log in a few times later(like 1 hour depending on your server performance)

    • This reply was modified 1 year, 3 months ago by Amit Sharma.
Viewing 2 replies - 1 through 2 (of 2 total)

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