• All of a sudden I had the WSoD (White Screen of Death). My hosting provider is useless and has offered no help. I created a new wp-config file as the other one disappeared but still doesn’t work. I’m at a loss as to why I can’t access the website. Any help please.

    The page I need help with: [log in to see the link]

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  • lisa

    (@contentiskey)

    can you login to your webhosting account to locate the database that contains your site’s content (maybe in an area PHPMYADMIN?

    Alterantively, do you have a complete backup of your site from a date prior to the WSOD – perhaps it’s possible to restore the entire site files + database

    Thread Starter annettev

    (@annettev)

    I can get to the database, no backup. I do have one but it was after I noticed something was wrong. Do I have to start from scratch?

    lisa

    (@contentiskey)

    if the database has all of the tables and rows with your pages, posts, settings etc from before the issue started — that’s a good thing. export a copy of the database. (I am assuming the database is completely okay to use)

    -in your webhosting file manger – are you able to find the WP-Admin, WP-Content and WP-Includes directories? is there an .htaccess file? I know you said the wp-config.php file was “missing”. there are other files that are related to WordPress installation too. is the wp-config.php file the only thing that was “missing”?

    -you’ll need details about your database if you are creating a new wp-config.php file. ex. does your database tables have a “prefix” you’ll need the exhisting database name, database user, database password. Here is a guide that has more details: https://ww.wp.xz.cn/documentation/article/how-to-install-wordpress/#step-3-set-up-wp-config-php

Viewing 3 replies - 1 through 3 (of 3 total)

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