Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @tordan,

    Please reinstall our plugin:

    1. Log in to your Hosting Account.
    2. Locate the folder of your website.
    3. Delete the plugin folder “security-malware-firewall” here: WORDPRESS_ROOT_FOLDER/wp-content/plugins/security-malware-firewall

    Then install it again: https://cleantalk.org/help/install-wordpress-security

    Did it help?

    Ren

    (@ceoreanne)

    Hi! I am getting same/similar error since the latest plugin update on July 9th – on just 1 of 20 sites tho. Do you think you’ll release another update soon to correct the problem or does this 1 site really need a fresh install of the plugin to resolve this issue? Thanks! ~Ren

    Plugin Support katereji

    (@katereji)

    Hello @ceoreanne

    There is no need to wait the next release, the issue has been already fixed in the current one. However, to fix this issue, you will have to reinstall the plugin. There is no need to delete the plugin folder, just remove it from the plugins list in your WP dashboard and install it from the WP store.

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)

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