WordPress Customizer is loading (console error: Uncaught TypeError: Cannot read)

  • nikclgn

    (@nikclgn)


    5 years, 12 months ago

    Hey guys,
    I’ve been busy setting up my wordpress website in the last couple of months and everything has been working quite well!
    Only recently I encountered the problem that when I try opening the customizer, it shows “Customizer: loading…”, but it only loads the outlining of the customizer. No preview windows or the “menu” on the left.
    I obviously did some troubleshooting and googling, but nothing worked out. This is the list of things I tried:
    deactivating all plugins – no success
    updating everything (plugins and wordpress) – no success
    checking the console of my browser – there actually is an error message (I pasted it at the end of the post) but don’t really get the problem

    Do you guys have any more suggestions on what to do? At this point I’m pretty much screwed.. I mean, I really don’t know what to do..

    typography.min.js?ver=5.4.1:61 Uncaught TypeError: Cannot read property ‘fn’ of undefined
    at Function.<anonymous> (typography.min.js?ver=5.4.1:61)
    at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.1:formatted:1332)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.1:formatted:1386)
    at Object.<anonymous> (customize-base.min.js?ver=5.4.1:2)
    at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.1:formatted:1332)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.1:formatted:1386)
    at Object.e.<computed> [as resolve] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.1:formatted:1439)
    at Function.add (customize-base.min.js?ver=5.4.1:2)
    at Object.<anonymous> (customize-controls.min.js?ver=5.4.1:2)
    at Function.each (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.1:formatted:161)

Viewing 5 replies - 1 through 5 (of 5 total)
  • corrinarusso

    (@corrinarusso)

    5 years, 12 months ago

    A URL to your site would help.
    Are you running bootstrap? If so, you need to make sure your jQuery is being loaded before your other scripts. It’s an order of precedence.

    Thread Starter nikclgn

    (@nikclgn)

    5 years, 12 months ago

    Sure! The URL is move-coaching-und-training.de.
    Well the thing is, I haven’t made any changes to bootstrap or jQuery recently!
    I also haven’t made any changes to the scripts running on the server recently.. That’s why I am absolutely clueless.

    Thread Starter nikclgn

    (@nikclgn)

    5 years, 12 months ago

    Alright, so I just checked my Spam folder.
    The wordpress sent me a message, stating that it detected a problem with Jetpack.
    It asked me to visit the following site and check for any visual change. Well. There is only a zero.. (https://move-coaching-und-training.de/wp-admin/admin-ajax.php).
    At the bottom of the E-Mail it said the following:

    Ein Fehler vom Typ E_ERROR wurde in der Zeile 272 der Datei /home/www/move-coaching-und-training.de/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php verursacht. Fehlermeldung: Uncaught Error: Class ‘Automattic\Jetpack\Roles’ not found in /home/www/move-coaching-und-training.de/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php:272
    Stack trace:
    #0 /home/www/move-coaching-und-training.de/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php(241): Automattic\Jetpack\Sync\Listener->get_actor(‘jetpack_plugins…’, Array)
    #1 /home/www/move-coaching-und-training.de/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php(116): Automattic\Jetpack\Sync\Listener->enqueue_action(‘jetpack_plugins…’, Array, Object(Automattic\Jetpack\Sync\Queue))
    #2 /home/www/move-coaching-und-training.de/wp-includes/class-wp-hook.php(287): Automattic\Jetpack\Sync\Listener->action_handler(Array, Array)
    #3 /home/www/move-coaching-und-training.de/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #4 /home/www/move-coaching-und-training.de/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /home/www/move-coaching-und-training

    Do you guys have any more ides?
    I tried disabling Jetpack, flushing the cache. Still the same problem..

    corrinarusso

    (@corrinarusso)

    5 years, 12 months ago

    I dunno.
    It’s definitely pointing to Jetpack!
    Uninstall it, and leave it uninstalled.

    Thread Starter nikclgn

    (@nikclgn)

    5 years, 12 months ago

    Alright, I tried that.. Still the same problem..

Viewing 5 replies - 1 through 5 (of 5 total)

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