WordPress dashboard gone after plugin update

  • Resolved tdoug68

    (@tdoug68)


    10 years, 1 month ago

    Help please!

    I am not technically inclined at all, so please bear with me. This morning, I logged into my website dashboard to create a new page for content. There was only one available today, an update for the WP Analytics plug-in. I updated and it said it installed fine and I started working on creating my page. I noticed things were a bit glitchy (namely it would not refresh/update my add media page or let me upload new media items). I got done what I could, then left the site and did a restart on my computer, thinking perhaps that would help the issue. Now, when I try to get back in, my login page is gone. All I get is an error up at the top lefthand corner, var_. I did go to my regular site link and things still look okay there, although where I usually see the SlimStat bar across the top, now all I see is the same error, var_, though I don’t think that’s visible to anyone but an admin.

    I my coding skills are noob level at best and I have no idea what to do to get that update out of there so I can get back into my site. Any advice/help would be greatly appreciated. Thank you!

    Website: http://www.tracidouglass.net

Viewing 8 replies - 1 through 8 (of 8 total)
  • Davood Denavi

    (@binarywc)

    10 years, 1 month ago

    Please temporarily switch to 2015 or 2016 theme and see if the problems persist.

    Davood Denavi

    (@binarywc)

    10 years, 1 month ago

    Sorry, overlooked the fact that you can not get to the login page.
    Go here to login: http://tracidouglass.net/wp-login.php

    Also, I see that you are on WP.com. You may want to contact WordPress.com support because while the software is basically the same as WP.org they may be having some problems on the server side that could be causing your headaches.

    Hope this helps.

    lisa

    (@contentiskey)

    10 years, 1 month ago

    WordPress.com and WordPress self-hosted are separate.
    (Plugins are not able to be installed on WordPress.com)

    <You seem to have a special function in-use to login via WordPress.com>

    Can you get to your plugins via your Webhosting account file manager or FTP access? If you need to delete a plugin that is causing a problem, you can access the plugins folders in that area.

    Davood Denavi

    (@binarywc)

    10 years, 1 month ago

    @contentiskey, nice catch. I did not realize that the WP.com thing was just a plugin that allows login via wp.com.

    Zach Charo

    (@zachcharo)

    10 years, 1 month ago

    If I may interject:
    I was having this same issue on a site I was working on today.
    This site had a plugin installed called “wp-slimstat”. This plugin appears to have a coding issue in /wp-content/plugins/wp-slimstat/wp-slimstat.php on line 1. It has “var_” just before the php tag.
    Like below:

    var_<?php
/*
Plugin Name: WP Slimstat Analytics

    It should be as follows:

    <?php
/*
Plugin Name: WP Slimstat Analytics

    I edited the file in a text editor, and it fixed it for me.

    Thanks,
    Zach

    Zach Charo

    (@zachcharo)

    10 years, 1 month ago

    Also, I can see that you don’t have wp-slimstat installed.
    I would look for a similar coding issue in your active theme and plugins.

    Thread Starter tdoug68

    (@tdoug68)

    10 years, 1 month ago

    Thank you for all the help and advice all. I contacted my web host and was able to go in through the FTP files and just delete the plug-in all together. It wasn’t necessary to the site function, and now everything is back. Whew. Quite a few tense hours though for a non-coder like me. LOL. But I learned new things and for that I’m grateful.

    Thanks again to all who offered advice. I’ll be back if I have any future issues. 🙂

    Davood Denavi

    (@binarywc)

    10 years, 1 month ago

    Glad you were able to resolve the problem!

Viewing 8 replies - 1 through 8 (of 8 total)

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