WordPress Email Issue

Hi Sundasmunir –

I’ve run into similar issues before. I have a few follow-up questions that will help us get to the bottom of your issue:

– What email provider are you using? Can you login and check to see if emails from your site are being delivered to the spam folder?

– What website host are you using? Can you check to see if your domain or IP has been blacklisted (a common problem if you are on a shared host). You can use this site to check if you are blacklisted https://mxtoolbox.com/blacklists.aspx

If you do turn out to be blacklisted it’s not the end of the world. You can use an email delivery service to greatly improve the deliverability of your emails. A service that I’ve personally used on several sites is SendGrid (https://sendgrid.com/). In the long term it is a good idea to use a service link SendGrid as it will help ensure your emails are successfully delivered to users even if they are using email providers that have very strict spam/rejection settings.

• This reply was modified 8 years, 4 months ago by belly05.

no problem sundasmunir I’m happy to help!

I’ve never personally had an issue with email being unable to deliver due to a missing TXT record on a domain but looking at Godaddy’s support there is a ticket thread that seems to show other users having the same issue you are running into. The support ticket at Godaddy is linked below, at the bottom of that thread there are screenshots that show how to add the _dmarc TXT record to your DNS zone file:

Link to Godaddy support thread on missing dmarc: https://www.godaddy.com/community/Managing-Email/Missing-DMARC-Record-error/td-p/14110

Also in case you are not familiar with editing your DNS zone file and adding TXT records here is a link to the Godaddy documentation on that:

https://www.godaddy.com/help/add-a-txt-record-19232

Please let me know if the email successfully delivers once you have added the record to your sites DNS zone file.

Hi sundasamunir –

Ok if you are open to it lets try to install the SendGrid plugin on your site and do a test, they have a 30 day free trial so it wont set you back any money to run the test. There are a lot of variables with email deliverability and I’ve personally found its a better long-term solution to pay for an email distribution service as it greatly helps with email deliverability, which is especially important for E-commerce sites.

The plugin you will want to install is:
https://ww.wp.xz.cn/plugins/sendgrid-email-delivery-simplified/

And then you will want to sign up for a free trial at SendGrid:
https://sendgrid.com/

Once you sign up for the trial you will be able to activate the plugin by adding your API key. Please let me know if you run into any questions installing the SendGrid Plugin.