wordpress error after plugin installation

  • Resolved Monika Richrath

    (@monika-richrath)


    3 years, 2 months ago

    Hi there, I was so happy to have found a good security plugin. After several days of good functioning, I was unable to insert a video into my divi page builder. (Received false message) https://www.eft-fuer-hochsensible-menschen.de/ueber-mich/I was working on the “über mich” page (which is not the one you actually see, because I seem unable to publish it Yesterday, I received an error message from wordpress and today I had no more access to my page and I had to deactivate the plugin.

    May be this is due to the update to the latest wordpress version?

    I would appreciate your prompt help.

    Thank you

    Monika

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support katereji

    (@katereji)

    3 years, 2 months ago

    Hello.

    These errors must be related to the compatibility with WordPress 6.2 version. This was fixed in the latest Anti-Spam by CleanTalk plugin version 6.7. 

    Please, update the plugin: https://downloads.wp.xz.cn/plugin/cleantalk-spam-protect.6.7.zip.
    The guide is here: https://cleantalk.org/help/update-wordpress

    If you have any issues after updating please contact us via our private Ticket System
    https://cleantalk.org/my/support/open.

    • This reply was modified 3 years, 2 months ago by katereji.
    Thread Starter Monika Richrath

    (@monika-richrath)

    3 years, 2 months ago

    Hi there, I installed the update, and immediately received the following message:
    2023-04-01 13:08:10: Geplant: background_scan: WRONG_SITE_RESPONSE ACTION: scanner__controller RESPONSE: ” document.documentElement.className = ‘js’; Besser umgehen mit Hochsensibilität”

    <h4 style=”font-size: 13px; margin: 10px; color: rgb(60, 67, 74); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; white-space: normal;”>2023-04-01 13:08:10: Geplant: background_scan: WRONG_SITE_RESPONSE ACTION: scanner__controller RESPONSE: “<!DOCTYPE html> <html dir=”ltr” lang=”de-DE” prefix=”og: https://ogp.me/ns#&#8221; > <head> <meta charset=”UTF-8″ /> <meta http-equiv=”X-UA-Compatible” content=”IE=edge”> <link rel=”pingback” href=”https://www.eft-fuer-hochsensible-menschen.de/xmlrpc.php&#8221; /> <script type=”text/javascript”> document.documentElement.className = ‘js’; </script> <title>Besser umgehen mit Hochsensibilität</title>”</h4>

    Plugin Support katereji

    (@katereji)

    3 years, 2 months ago

    Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again.

    1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Enter your access key in the plugin’s settings.

    If you have any issues after this please contact us via our private Ticket System https://cleantalk.org/my/support/open 

Viewing 3 replies - 1 through 3 (of 3 total)

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