• In Short, the problem is our website is extremely slow, taking around 40-60 S to load each page.

    Here’s the story :

    We are building an ecommerce website on wordpress. The test server is of Amazon and the website was hosted on VPS server of godaddy. It used to take 15 s to load on VPS whereas amazon server was taking around 7-8 S. We wanted to bring it down to less than 3 S per page. As the VPS server was slow, we shifted it to dedicated server of hostgator.

    The change resulted in positives like pagespeed score on pingdom tools increased above 90, it was 60 on amazon test server and godaddy VPS earlier. As per google pagespeed results, the new server is excellent and has waiting time of less than 0.4 S. For VPS godaddy it used to be 5 S and amazon it is 2 S.

    Here’s the problem : Surprisingly, the time for the pages to load has increased to 50S – 60 S now. It is observed that main issue is the wait time per request.

    Other pointers :

    1) The admin panel is opening pretty quickly (less than 5 S) and it is easy to access. So issue is only with rest of the site not with admin.
    2) If we remove the theme then website becomes faster and with theme, website becomes slower on the hostgator server. Now, one would say that problem must be in the theme. But same theme was giving much better loading times earlier as stated above. Now, with a better server, it should give same times if not better.
    3) Time to load first byte was always the problem. It has always been around 50% of total load time for the page. e.g. 7-8 S for go daddy, 2-3 S for amazon and currently 30 S for hostgator. So, i know it is a problem but nothing new in it. 60 S load time on dedicated server is unbelievable and I am not able to locate where and what is going wrong.

    Please help !

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi amolkots,

    My name is Jonathan H. and I’m a part of our customer service team at HostGator.com. We’re sorry to hear you’ve had trouble with your load times on the dedicated server and would definitely like to look into this matter with you. If you could please contact my department via [email protected] ATTN Jonathan H., I’ll make sure we have our administrators take a look at this report ASAP.

    Thanks for your attention and we’ll look forward to hearing from you soon.

    Thread Starter amolkots

    (@amolkots)

    Hi GatorJonathanH

    Thanks for your response. Our CTO is already in touch with hostgator support I believe but we are not able to find out what exactly is going wrong from server side as the traceroute, ping results came normal. Currently, we are trying to match configurations on hostgator to those with Godaddy or Amazon servers, where site was working with better speeds despite worse server configurations. So far it has not helped. Anyway, I would ask our CTO to get in touch with you.

    Hello Again amolkots,

    Thanks for getting back in touch with me.

    I’m glad to hear the conversation has been started with our support staff but if your CTO could please contact me via [email protected] I’d like to make sure this is expedited for you all. If you are not comfortable with providing a domain name over this forum and cannot currently send an e-mail, another option would be to send us a private Facebook message ATTN: Jonathan H. : http://facebook.com/messages/HostGator

    Please let me know if you run into any trouble on either of these two options.

    Thread Starter amolkots

    (@amolkots)

    Hi Jonathan,

    We received ticket number but have not received any email from you. Kindly look into the matter.

    Thread Starter amolkots

    (@amolkots)

    One thing is clear that the issue is somewhere between Theme and hostgator as the same theme works fine on other servers and other theme works ok on hostgator. We are sure that the same theme is used on both the servers. Plugins used are also the same.

    Why exactly hostgator server becomes slow with this theme is still a mystery.

    Hello amolkats,

    I’m sorry to hear you did not receive my e-mails yesterday however I did reply back to both of the e-mails I received from you all. If you could please make sure to check your junk/spam folders to make sure these did not get flagged for any reason, that would be most appreciated. I’ve also re-sent both of my responses from yesterday to both of the addresses you all contacted me from.

    If you continue to have any trouble receiving these responses, please let me know and I’ll be glad to take another look.

Viewing 6 replies - 1 through 6 (of 6 total)

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