WordPress plugin works great on mobile, except with https (SSL)

andrew55
(@andrew55)

11 years, 5 months ago

I posted in support forums on site, but wasn’t sure if I was suppose to ask here:

1. We have plugin installed here (http, non secure site):
http://visionrise.net/

This video works great on desktop and smart phone.

2. We have plugin installed here, with same settings and same video, with the exception it is on a secure site (https, using SSL):
https://www.lifeleap.org/grow/videotest/

The video plays great on a desktop, but on a smart phone (Samsung s3), we get this error message when attempting to play video:

“Sorry, this video cannot be played”

Thank you for any suggestions in helping me to get this issue resolved.

https://ww.wp.xz.cn/plugins/jw-player-plugin-for-wordpress/

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author JW Player
(@longtail-video)

11 years, 5 months ago

How did yo encode this file?

[video src="https://www.lifeleap.org/grow/wp-content/uploads/sites/2/2014/05/mastery.mp4" /]

Thread Starter andrew55
(@andrew55)

11 years, 5 months ago

Handbrake, with “web optimized” setting enabled. Has worked great on all desktops and mobiles, until we made site secure (with SSL).

Thread Starter andrew55
(@andrew55)

11 years, 5 months ago

Just to make sure, I encoded the mp4 again through HandBrake, with “web optimized” setting enabled.

Uploaded video to site and it’s on testpage (link above) now.

Still doesn’t work on secure page (SSL).

We have a GlobalSign certificate, which is known to be a good SSL option (not a junk SSL).

Thanks for any suggestions on getting this fixed.

Plugin Author JW Player
(@longtail-video)

11 years, 5 months ago

In the file jwplayermodule.php, right at the top, is a place where you can load jwplayer js from, you can point to a SSL version of the player here.

https://ssl.p.jwpcdn.com/6/10/jwplayer.js

Thread Starter andrew55
(@andrew55)

11 years, 5 months ago

Thanks for the help.

In jwplayermodule.php, I did point to the SSL version. I also tried pointing it to a JW player installed on a directory in our site:

define("JWP6_PLAYER_LOCATION", "https://www.lifeleap.org/jwplayer/jwplayer.js");

Still getting same error: Cannot Play Video – Sorry, this video cannot be played.

Any ideas on what I can do to get it to work?

Thanks for any help.

Plugin Author JW Player
(@longtail-video)

11 years, 5 months ago

Ok, so then, I guess, it doesn’t have to do with the player being on non SSL. Are there any differences between your two web servers (other than SSL)?

Thread Starter andrew55
(@andrew55)

11 years, 5 months ago

No difference between servers – they are the same.

Also, the video itself plays fine in Flowplayer WP Plugin, even with SSL.

But I prefer JW PLayer if at all possible.

Plugin Author JW Player
(@longtail-video)

11 years, 5 months ago

That is weird. Have you tried to embed this particular video with just an HTML5 <video> tag to see if the issues still happen with the SSL server and the Samsung Galaxy S3?

Viewing 8 replies - 1 through 8 (of 8 total)

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