WordPress Problems! HELP!

  • benidea

    (@benidea)


    3 years, 2 months ago

    I’m in need of some help with this one!

    I’ve recently taken admin duties for the website: [ redundant link removed ]

    However, it hasn’t been kept updated and it seems to have fallen into disrepair! This website is really outdated, doesn’t have an SSL certificate issued and seems to be the victim of hackers/spam bots.

    I’m trying to fix issues in the backend of it and do some updates, however, I can’t actually update WordPress to the latest version 6.1.1, and the WordPress version the website is currently using is 4.9.7!

    I also can’t seem to delete or add new plugins. On the plugins page, the ‘Add new’ button isn’t there and I desperately need to add some security to the website before it gets worse.

    Anyone have any idea as to why I can’t update the WordPress version or add and delete plugins?

    Any help is appreciated!

    • This topic was modified 3 years, 2 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • pichichi

    (@pichichi)

    3 years, 2 months ago

    For SSL most hosts have Let’s Encrypt or some other free option.

    If you can’t update plugins or the core files you do not have permissions, which can be becuase you are not using an Administrator level account, or someone has disabled them for your user. You can check your Role in the user tab of the admin menu.

    If you are not an Administrator you need to get an Administrator to increase your role, or you can add a new administrator account via the database in your web hosting, there are lots of articles online on how to do this.

    Thread Starter benidea

    (@benidea)

    3 years, 2 months ago

    Hi there, thanks for your thoughts.

    I am an administrator of the website so have the required permissions to do updates etc. I believe because the website is so outdated, some malicious code must have been embedded into the site to stop me from doing these updates. However, I’m not sure how to fix this.

    Any thoughts would be appreciated.

    pichichi

    (@pichichi)

    3 years, 2 months ago

    Checkyour wp-config file for anything that would stop you performing these actions, such as

    
define( 'DISALLOW_FILE_EDIT', true );
define( 'DISALLOW_FILE_MODS', true );

    You can comment these out by adding two forward slashes to the start of the line

     
// define( 'DISALLOW_FILE_EDIT', true );
// define( 'DISALLOW_FILE_MODS', true );
    lisa

    (@contentiskey)

    3 years, 2 months ago

    if you think your site might be compromised – start with this guide https://ww.wp.xz.cn/documentation/article/faq-my-site-was-hacked/

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘WordPress Problems! HELP!’ is closed to new replies.

Tags