• Resolved easymalc

    (@easymalc)


    I can use WordPress Reader with Microsoft Edge and Firefox but not my browser of choice, Google Chrome. It’s only recently started to happen and I can’t think of any reason why it should be

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Contributor James Huff

    (@macmanx)

    First, please make sure that your browser is up to date: https://browsehappy.com/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

    Thread Starter easymalc

    (@easymalc)

    Thanks for your reply James.

    I’ve done all what you’ve suggested and I still have the same problem with Google Chrome.

    The version I’m using is 84.0.4147.125 (Official Build) (64-bit)

    Plugin Support Fotis Stathopoulos

    (@fstat)

    Hi there,

    I tested the Reader on the latest version of Chrome (same as yours) and it’s working without issues.

    Are you getting an error or is the page not loading properly?

    Thread Starter easymalc

    (@easymalc)

    Hi Fotis,

    There’s no error showing, it’s just not loading at all.

    Plugin Contributor James Huff

    (@macmanx)

    Are you able to check under a different browser, like Firefox, Safari, or Edge?

    Thread Starter easymalc

    (@easymalc)

    Yes, I can access Reader through Edge and Firefox, and I’ve just realised that I can also access the Reader if I open up a separate tab in Google Chrome. What I can’t do though is use the Reader from my dashboard in Chrome.

    I prefer to use Chrome for WordPress and and not the other browsers. I know it’s not a big deal, just irritating. Thanks

    • This reply was modified 5 years, 9 months ago by easymalc.
    Plugin Support Fotis Stathopoulos

    (@fstat)

    What’s the dashboard you’re referring to? An extension for Chrome?

    Thread Starter easymalc

    (@easymalc)

    My website’s dashboard from where I can access everything. At the top of the page in the right hand corner next to my profile is a small logo (which looks a bit like a ‘comments’ symbol. If I click on that all the ‘comments, likes and follows appear. I’ve always used that facility to access other people I folllow and their comments about my pages. I still can on Edge and Firefox – but not Chrome. It’s only just recently stopped working.

    Plugin Support Fotis Stathopoulos

    (@fstat)

    Can you grab a screenshot of that so I can have a look? You can use a tool like https://snipboard.io/

    Thread Starter easymalc

    (@easymalc)

    https://snipboard.io/MteuQ8.jpg

    https://i.snipboard.io/bEtGMY.jpg

    • This reply was modified 5 years, 9 months ago by easymalc.
    Plugin Contributor James Huff

    (@macmanx)

    That looks like something is blocking our JavaScript from loading there.

    Are you sure you tried CHrome with all extensions disabled? That include any ad/tracker blockers.

    Thread Starter easymalc

    (@easymalc)

    I did, and I’ve now disabled them again and left them disabled. I haven’t seen an improvement yet.

    I’ve gone to Chrome Settings > More Tools > Extensions, and disabled. Am I missing something?

    Plugin Support Fotis Stathopoulos

    (@fstat)

    Open an Incognito window, log in to your dashboard and see if notifications work on not.

    Thread Starter easymalc

    (@easymalc)

    Done as requested, but the notifications still don’t work

    Plugin Contributor James Huff

    (@macmanx)

    Are you blocking third-party cookies in Chrome? If so, would you please see if there’s an improvement with them unblocked?

Viewing 15 replies - 1 through 15 (of 21 total)

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