WordPress Update 4.9.1 Failed

  • kieranroberts

    (@kieranroberts)


    8 years, 6 months ago

    While updating to the latest version of WordPress (currently 4.9.1) it failed and now just asked to select an icon but does not provide any icons to select from.

    A full page pop up appears saying:

    Select an icon
    Search icons…
    Default (404 icons)
    A cross to close the page and a “use icon” button

    I am unable to do anything to get rid of it and I cannot find any information on it anywhere.
    I have changed the Salts in wp-config to force log out and once I log back in the same screen appears.

    Any help or advice is greatly appreciated. I can provide screenshot.

    Cheers,
    Kieran

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    8 years, 6 months ago

    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    If that makes no difference, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Viewing 1 replies (of 1 total)

The topic ‘WordPress Update 4.9.1 Failed’ is closed to new replies.