• Resolved acrux2020

    (@acrux2020)


    Hello Support,

    After upgrading WordPress to latest 5.5 and update the redux plugin to latest 4.1.14 the whole site shows blank white screen. After deactivating the plugin site do get back to live. ( but offcourse missing pages frames etc due to deactivate plugin).

    Any resolution?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter acrux2020

    (@acrux2020)

    Hi,

    Thanks for your prompt response.
    What other plugin do I need to install if we need to downgrade the plugin?

    I have tried downgrading the plugin to .13 version and site didn’t work and if disable the plugin site works perfectly apart some content missing due plugin deactivate.

    Best Regards

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    Ok, first try updating the newest version, I may have fixed your issue. I didn’t increase the versions, just delete the code you have and redownload.

    If that doesn’t work, use this version: https://downloads.wp.xz.cn/plugin/redux-framework.3.6.18.zip

    That being said, 3.6.18 won’t work with WordPress 5.5, so it’s in your best interest to help me fix the current version. 😉

    Thread Starter acrux2020

    (@acrux2020)

    Sorry nothing woked. Sending you site access details to provided email address.

    Tried: Deleting 4.1.14 version and re-install from plugin library, delete again and installed 3.6.18 ( didn’t work) and again updated to 4.1.14 and result is same.

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    Turned out to be a WordPress 5.5 jQuery Migrate error. Glad we got it solved!

    For any having problems like this, install the https://ww.wp.xz.cn/plugins/enable-jquery-migrate-helper/ plugin. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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