worst experience ever

We have a woocommerce site, and this is our experience with our attempts at integrating HugePod to our website store.

Not only is the website full of issues, but customer support is incredibly difficult to get a hold of and even harder to converse with. They only respond during the evenings and middle of the night, and there’s an obvious language barrier.
Multiple items when viewed from our side have the exact same descriptions but different prices, yet when their tech support views them it shows up differently on their side. Apparently the language barrier prevents them from understanding my explanations of the screenshots.
Now let’s move on to the fact that it took two days for a customer’s order placed on our website to sync to theirs. If that was expected, it would be one thing; but the incredible lack of details and information about how their services work on their website and all but non-existant FAQ say nothing about the matter. I waited 24 hours after the customer placed their order before attempting to contact their customer support. When they finally respond, they tell me that I have to enter the orders manually on their site when I receive them. A little flabbergasted, I do what they say and go enter the order manually. First issue from that was the order appearing in my personal orders instead of my shop orders, because there is no way to manually enter a shop order on their site. Second issue is the day after doing this, the original order appears (two days after it was placed by the customer).
So now we’re sitting with duplicate orders waiting again on customer service to tell us how their cancellations and/or refunds are going to work.
Sadly, we will be going with a different print-on-demand plugin service.