Hi Alex,
I have to apologize for this situation. We are really sorry to see our customers unhappy. I have digged more into this and I just saw your emails, you are right, the support team should have help you more and pay more attention to your issues.
I just answered you a more detailed answer and I’m looking forward to your reply.
Regarding the review, while we really appreciate your feedback since it help us improve our products, this is a forum/review section for Zerif Lite, so reviewing Zerif PRO here is not something allowed by the ww.wp.xz.cn team or nice to people interested in reviews of Zerif lite.
Considering this, we would really appreciate if you could leave a review for Zerif Lite (if you think is 1 star theme, no problem).
Thank you very much,
Rodica
Thread Starter
zamyad
(@zamyad)
Dear Rodica
Thank you for your comments and support.
Yes my comments was for Zerif Pro. Zerif Lite is an appetizer for people to go for the Pro version.
Zerif lite works fine. And it does Zerif Pro as well.
The problem is only with your support for the pro version. I don’t think anyone can complain for the support with Zerif Lite, which can not be expected anyway, and you have a forum which answers 90% of all the questions in time.
Thanks to you, I also get the needed support with the Pro version now.
I will continue using your solutions and wish you all the best with continues improvement with your great products.
BR
Alex
Thank you for the compliment! We do give PRO members more priority and most times the lite support tickets are simple enough to answer within a day so when it’s possible we do so.
