Worst support ever seen on pro plugin

  • Adage Group

    (@adage)


    4 years, 8 months ago

    Worst support I ever seen in 100+ sites made with tons of premium plugins.

    They don’t even know their own plugin and documentation !

    They’re slow and totally inaccurate. Currently having a ticket where they answer a 4th time with totally erroneous answers…

Viewing 1 replies (of 1 total)
  • Jaime

    (@jaimemarchwinski)

    4 years, 7 months ago

    Hi @adage

    We appreciate your honest feedback and we’re so sorry to hear about your experience here! We take our documentation very seriously and we’d love to make this right by you.

    If you can provide us with the email address associated with the account, we’d be happy to look into your open ticket for you and make sure you get the premium support that you deserve.

    Looking forward to hearing back from you!

    Thanks,
    Jaime

Viewing 1 replies (of 1 total)

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