• Resolved pradz81

    (@pradz81)


    Good Day

    i would like have some assistance regarding the issue that, everytime i tried to login to website/wp-admin after clicking at forgot password my website take to the page with an error: 404 Page not found.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter pradz81

    (@pradz81)

    Username or Email Address Password

    Remember Me

                    <p id="nav">
                                    <a href="/lost-password/">Lost your password?</a>
                                </p>
                    <script type="text/javascript">
            function wp_attempt_focus() {setTimeout( function() {try {d = document.getElementById( "user_login" );d.focus(); d.select();} catch( er ) {}}, 200);}

    if ( typeof wpOnload === ‘function’ ) { wpOnload() }

    ← Back to Maths Magic [ redundant link deleted ]

    <div class="clear"></div>
    </body>
    </html>

    Hi @pradz81,

    Such issue occurs due to conflict. Did you try to rule out by running a conflict test?

    ie to test by disabling all the plugins and by switching to a default WP theme whether you could replicate the same issue or not.

    If the above resolves the issue then you’ll have to enable the plugins one-by-one and check on enabling which exact plugin the issue occurs so that you could have a better idea what might be causing.

    Could we know whether you tried to rule the issue based on the above? You could setup a staging site and run such a test.

    You can check with your hosting provider to setup a staging or can refer to the following for more info:
    https://www.inmotionhosting.com/blog/wordpress-staging-plugins/

    Regards,

    Nithin

    Thread Starter pradz81

    (@pradz81)

    hi,

    In order to disable plug-in I need to access the dashboard. I can’t even go to the admin login page. My website manager last worked on the website in 2018. Since then I don’t have any contact.

    Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

Viewing 4 replies - 1 through 4 (of 4 total)

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