• Resolved powerbuldog

    (@powerbuldog)


    HI,

    with the latest version 3.82, and WP 5.7.1 the whole WP admin dies after i tried to activate Popup Builder Had to manualy rename the plugin folder in order to deactivate it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Dear @powerbuldog ,

    Thanks for getting in touch.
    May we ask you to share some details about the issue you face?
    After you activate the plugin, don’t you have access to the admin side, or else you are getting the critical error on the website?
    What exact error do you see on the website, after activating the plugin?

    On another note, can you please send the system information file?
    You can retrieve it from here:
    https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    Looking ahead to hearing from you soon.

    Johanhorak

    (@johanhorak)

    You are lucky. My site had to be recovered from a backup.

    Dear @johanhorak ,

    Thanks for reaching out.
    We have noticed, that you contacted us via Live Chat as well and in case you still face the reported issue, please, share the details of the issue with our support representative, so we can assist you accordingly.

    Best,
    Popup Builder Team

Viewing 3 replies - 1 through 3 (of 3 total)

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