Wp-admin inaccessible

  • Resolved taorep

    (@taorep)


    8 years, 9 months ago

    After a inheriting a website with a tampered with server, I am unable to access the wp-admin dashboard at all. I’m told the developer before me deleted items from the server to lower the used disk space and now I’m unable to access wp-admin, wp-login, and I’ve also tried wp-admin.index as well. I’m somewhat of a newbie when it comes to wordpress but know a little bit but I’m at a complete loss.

    I just want to know my options. Is my best bet to re-install wordpress? I’m told it worked until the unknown files were deleted, but that was about 3 weeks ago now. My webhost only allows rollbacks of up to one week, so that’s out of the question.

    he is unavailable to contact.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator t-p

    (@t-p)

    8 years, 9 months ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter taorep

    (@taorep)

    8 years, 9 months ago

    thanks for the reply.

    Followed the instructions for resetting plugins; didn’t work.

    renaming the active theme in /wp-content/themes/ just gave me a not found

    previously, it would give my 404, as seen here

    • This reply was modified 8 years, 9 months ago by taorep.
    Moderator t-p

    (@t-p)

    8 years, 9 months ago

    – Please check the error logs on your server for a more specific error message and see why it’s failing. If you need help locating them, ask your hosting provider to help you with that.
    – If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging

    Thread Starter taorep

    (@taorep)

    8 years, 9 months ago

    no errors in my error log

    enabled debugging, still nothing.

    I feel like maybe the server is missing a file/files, I’m not experienced enough to know what this is a symptom of.

    even if I navigate to funeralhomeconsulting.org/wp-admin/index.php I still get a 404, even though that file is present.

    • This reply was modified 8 years, 9 months ago by taorep.
    Moderator t-p

    (@t-p)

    8 years, 9 months ago

    I feel like maybe the server is missing a file/files,

    If you suspect, download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders of the /wp-admin/ directory. You may need to delete the old wp-admin folders and files on your server before uploading the new ones. Please read the Manual Update directions first.

    Thread Starter taorep

    (@taorep)

    8 years, 9 months ago

    thank you so much. Once I did that, it gave me an error connected to database error, so I took a look an my wp-config.php and it was pointed at a different database.

    updated it and I’ve got access again.

    thanks!

    Moderator t-p

    (@t-p)

    8 years, 9 months ago

    great 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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