/wp-admin is blank, cant access admin

Resolved happyebb
(@happyebb)

3 years ago
I was sold on the concept that this plugin is simple and easy to deactivate with no changes to the site. I had initially changed the admin url (but dont remember it). So I used the recover URL. Now I can’t log into the wp-admin at all.

although I can access the wp-login.php screen but after log in I get a blank wp-admin page. I have used different browsers on different machines with the same result even with clearing browser cache.

This Recover URL did not remove the wp-hide lined in the .htaccess file. So I removed them manually. I dont have the clear cache option on the server with my provider 1and1. Note: I also use the w3 cache plugin but have done everything possible to manually disable it (editing the .htaccess, edited the wp-config file, deleted advancedcache php file in the wp-content folder and deleted the plugin) and I still cant access the wp-admin.

Any ideas, this is a client website and I have work to do?
- This topic was modified 3 years ago by happyebb.

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Contributor Maya
(@tdgu)

3 years ago

Hi,
Sorry for the issue it should work just fine. I tried to respond to your message through our contact, but the provided e-mail was invalid. Can you try again please? Make sure you use the correct one.

There are 2 things you should follow to restore, if can’t disable through the admin and the reset link does not work for you:
1) Remove any lines within your .htaccess file located on your WordPress root, which starts and ends with

BEGIN WP Hide & Security Enhancer .. END WP Hide & Security Enhancer

2) Rename / remove the plugin folder.

At this point, everything should work the same as before. If that is not happening, is just a cache. There should be a cache on the server side, which you should clear. Also might be worth clearing the folder cache on your /wp-content/

I hope this helps.

Thanks

Plugin Contributor Maya
(@tdgu)

3 years ago

Which is your hosting provider URL and what service do you run ? I am trying to replicate the issue you reported.

Thanks
Thread Starter happyebb
(@happyebb)

3 years ago
Hello!

The provider is called “ionos”. But they dont seem to give the option to clear cache from their admin control panel.

Question: How do I clear the folder cache in /wp-content/?

The site uses a popular plugin called “W3-total-cache”.

Thank you!
- This reply was modified 3 years ago by happyebb.
Plugin Contributor Maya
(@tdgu)

3 years ago

Hi,
Apparently, the Ionos is available for different countries, which one is yours? Also what hosting package?

You could just remove the content folder at /wp-content/cache/ to remove the static cache.

Thanks
Thread Starter happyebb
(@happyebb)

3 years ago
Hi, To answer your question, they have a basic package in Spain with ionos. I have done the following.
1. Removed: “cache” folder; “upgrade” folder, “w3tc-config” folder; advanded-cache.php, dp.php; object-cache-php.
2. Removed plugins “w3-total-cache” and “qp-hide-security-enhancer” folders.

3. Edited the .htaccess to remove the lines related to “wp-hide” and “w3tc”.

4. Cleared browser cache with no change, I still get a blank wp-admin screen on any device.

thank you
- This reply was modified 3 years ago by happyebb.
Plugin Contributor Maya
(@tdgu)

3 years ago

Hi,
For now, can you try /wp-login.php instead? Really the plugin is not active anymore so it can’t interfere anymore.

Unless there is another code that blocks that. Try to rename ( through FTP or the hosting File Manager ) the /wp-content/plugins/ to something else ( e.g. /wp-content/renamed-plugins/ ). Also, do the same with the /wp-content/mu-plugins/. At this point, only WordPress Core loads, so check if the access to wp-admin works.
If tried that way, make sure once logged-in, you re-name the folders back, before accessing any dashboard sections. Further, go to Settings > Permalinks and save once. That should re-create the perma-structure.

Thanks

Thread Starter happyebb
(@happyebb)

3 years ago

Morning, this solution above has done the trick and for now I don’t see any issues of any kind.

Thank you for helping out, I was in a very embarrassing situation!

Viewing 7 replies - 1 through 7 (of 7 total)

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