WP Cerber preventing wordpress background updates

  • Resolved kirstys1

    (@kirstys1)


    6 years, 1 month ago

    The wordpress site health tool is showing that background updates are not working as expected. It tells me a plugin has prevented updates by disabling wp_version_check().
    After investigating (deactivating and then reactivating all plugins one by one), i’ve discovered the issue is caused by the wp cerber plugin, as when I deactivate it the problem disappears. When I activate again the problem annoyingly reappears in the site health report.

    The site health report also tells me that the rest api encountered an unexpected result (returns a 403 error code).

    I’ve trawled google and forums trying to find out what is causing this issue to no avail.

    Can anyone offer any insight? It’s driving me mad!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter kirstys1

    (@kirstys1)

    6 years, 1 month ago

    Nevermind, I finally figured out what was causing the issue, so for those of you experiencing the same error message on the wordpress site health report, make sure you haven’t accidentally added your host server’s IP address to the Black IP access list, which is what I had done in error by initially thinking it was a bot or hacker’s IP!

    By doing this, it meant that the server’s access to the site was being blocked, resulting in a 403 error page on the frontend.

    I figured it out by looking at the activity log in cerber dashboard, clicked on the IP address that had resulted in a rest api error, and realised from the info displayed that it was our own host server! Woops…

    Once i removed the server’s IP address from the black list and added it to the white list, the error message disappeared from the site health report and all was fine with no issues.

    Hope this info helps anyone who comes across the same issue.

    Plugin Author gioni

    (@gioni)

    6 years, 1 month ago

    Thanks for sharing the whole story!

    That’s correct:

    make sure you haven’t accidentally added your host server’s IP address to the Black IP access list

    That was wise:

    I figured it out by looking at the activity log in cerber dashboard

    Anyway, do not add IPs to the black access list if you have no real reason. Cerber recognizes bad actors on auto pilot.

Viewing 2 replies - 1 through 2 (of 2 total)

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