wp-config.php not in backup

  • Resolved tezalsec

    (@tezalsec)


    9 months, 3 weeks ago

    Hi, can you tell me please why the wp-config.php file is not included in the backup? Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    9 months, 3 weeks ago

    Hi @tezalsec ,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in ww.wp.xz.cn forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    9 months, 3 weeks ago

    Hi @tezalsec ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter tezalsec

    (@tezalsec)

    9 months, 3 weeks ago

    Hi, I am here, it has only been two days 🙂

    can you confirm it is not standard behaviour, leaving out wp-config.php ? I thought maybe it is intented for security reasons, to protect the database connection data?

    If not, have you ever heard of it before? How could this be? Could it be because of some unconventional content? Does it happen to other files occasionly?

    Thank you.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    9 months, 3 weeks ago

    Here’s a polished and professional version of your message, Mohammed:

    Hi @tezalsec,

    Duplicator typically includes the wp-config.php file in the backup archive, and, for security, removes the database connection details during the backup creation process. If the wp-config.php is not included, this is not typical behavior for Duplicator.

    Investigating this issue may require sharing sensitive information about your backup and website. Since this forum does not allow the exchange of sensitive information, I asked you to reach out to us through our contact page to ensure your data remains secure and to comply with forum guidelines.

    If you prefer not to contact us through our contact page, please let me know, and we’ll do our best to assist you while respecting your preferences.

    I look forward to your response.

    Thank you!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    9 months, 2 weeks ago

    Hi @tezalsec ,

    We haven’t heard back from you in a few days. I expect that you have already contacted our support through the support form.

    so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel free to continue the conversation.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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