WP Contact Form Doesn’t Work

  • Resolved annechristin

    (@annechristin)


    2 years, 12 months ago

    Hello,

    I noticed that the WP Contact Form doesn’t work.

    A possible client informed me they contacted me over there, but I did not receive any message.

    I then tried it myself and sent a test message and the same happened: no message.

    Can you assist and advise please?

    I do have the latest upgrade of the plugin.

    Thank you and kind regards,

    Anne-C.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • raytan12

    (@raytan12)

    2 years, 12 months ago

    Hi @annechristin ,

    Are you using any SMTP plugin to send emails from your website?

    If so, it could be your SMTP provider that is causing the issue.

    If you are not using any SMTP plugin for emails, then it could be your web hosting email server has issues. In this case, you can contact them or use a SMTP plugin.

    Just a sidenote: I suggest you can install something like ‘automatic email testing’ plugin to check your email server everyday.

    Thread Starter annechristin

    (@annechristin)

    2 years, 12 months ago

    Hi Raytan,

    Thanks for the reply.

    All this terminology is new to me and am not sure if or if not I use SMTP.

    Will see if I can possibly get it sorted with the plugin provider.

    Plugin Support Ralden Souza

    (@rsouzaam)

    2 years, 12 months ago

    Hi @raytan12,

    Thanks for collaborating with this topic!

    Hi @annechristin,

    I’m sorry to hear that you’re having issues with email delivery.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure an SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps!

    USREC

    (@hawaiirealestate)

    2 years, 11 months ago

    Same here, stopped working

    Plugin Support Ralden Souza

    (@rsouzaam)

    2 years, 11 months ago

    Hi @annechristin,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Hi @hawaiirealestate,

    If your notifications stopped working, you can try to solve this issue by configuring an SMTP plugin on your site. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    In case the issue continues, could you please create a new post on our WPForms Lite support forum? This is recommended by the forum moderators in the FAQ here.

    Thanks!

    USREC

    (@hawaiirealestate)

    2 years, 11 months ago

    WPForms also stopped working for us.

    Thread Starter annechristin

    (@annechristin)

    2 years, 11 months ago

    Hi Ralden,

    I got in touch with my website host and they helped me to install the SMTP program and update some other things along with it.

    Now it seems the document seems to be working.

    Thank you.

    Plugin Support Ralden Souza

    (@rsouzaam)

    2 years, 11 months ago

    Hi @annechristin,

    Great to hear that! Thanks for letting me know.

    If you’d like more help with WPForms Lite, please always feel welcome to create a new post on our WPForms Lite support forum.

    Thanks!

    Hi @hawaiirealestate,

    Please refer to your topics here and here. Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

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