• Resolved kristinubute

    (@kristinubute)


    Hi

    We are getting errors when using your plugin where when some products are added to the Cart, which then causes an error in the backend, and the product doesn’t get added to the cart at all, but causes the shipping to display instead. I’ve been liaising with the hosting people and they say it is an issue /error with your plugin. I need to rectify this issue urgently.

    Have latest wordpress 6.9.4 and have version 3.6.0 of your plugin installed latest. All plugins in backend are up to date.

    Error is referring to Cache Cookie and meta.json for Meta for Woocommerce.

    The POST /wp-cron.php 500 errors and the GET /meta.json 404s are coming from cron events and external requests (Facebook crawler). This indicates the issue is likely tied to the Facebook for WooCommerce plugin or its interaction with your theme/plugins.

    domain.com.au – [08/Feb/2026:10:42:02 +0000] “POST /wp-cron.php?doing_wp_cron=1770547321.5917561054229736328125 HTTP/1.1” 500 3293 “-” “WordPress/6.9.4; domain.com.au | TLSv1.3 | 0.615 0.642 0.642 – 0 NC:040000 JA4:t13d3513h1_bfa337485184_8d7351bd871b UP:-DT

    domain.com.au – [08/Feb/2026:10:42:02 +0000] “GET /meta.json HTTP/2.0” 404 166944 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.3 | 1.236 1.929 1.956 MISS 0 NC:000000 JA4:t13d3011h2_1d37bd780c83_5ac7197df9d2 UP:SKIP_CACHE_SET_COOKIE

    domain.com.au – [04/Feb/2026:10:41:14 +0000] “GET /meta.json HTTP/2.0” 404 166943 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.3 | 1.232 1.882 1.964 MISS 0 NC:000000 JA4:t13d3011h2_1d37bd780c83_5ac7197df9d2 UP:SKIP_CACHE_SET_COOKIE

    domain.com.au – [06/Feb/2026:10:39:52 +0000] “POST /wp-cron.php?doing_wp_cron=1770374392.3404800891876220703125 HTTP/1.1” 500 3293 “-” “WordPress/6.9.4; domain.com.au | TLSv1.3 | 0.551 0.574 0.575 – 0 NC:040000 JA4:t13d3513h1_bfa337485184_8d7351bd871b UP:-DT

    Please advise how to fix this ?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter kristinubute

    (@kristinubute)

    Hi, I can give you full system report, but would need a separate email address to send it to . PLease advise urgently.

    Plugin Support Marija

    (@marijastuntcoders)

    Hi @kristinubute – we replied to the other thread you opened, let’s keep the conversation going there!

    Regarding the System Status report, you can send it to the [email protected] email.

    Kind regards,
    Marija

    Again the same issue:

    [2026-03-05 16:08:42] Context=response | URL=https://graph.facebook.com/v21.0/207574833124224/events | Method=POST | Status=503 | Duration=30501.62ms | Caller=plugins/facebook-for-woocommerce/includes/Framework/Api/Base.php:114

    Plugin Support Marija

    (@marijastuntcoders)

    Hi @cybercr33p ,

    Please open a new thread on the forum detailing the issue, and share details about your setup ( your System Status report, the latest facebook_for_woocommerce log and any plugin-related errors from your debug.log) using PasteBin.

    Kind regards,
    Marija

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.