WP Forms not sworking

  • Resolved nkistoe

    (@nkistoe)


    8 months, 3 weeks ago

    Each time we use the form the emails do not go through, we have tried to use SMPT to resolve this and still there was no progress. We called hosting and they advised we talk to wpforms because everything on our end is perfect

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    8 months, 3 weeks ago

    Hi @nkistoe,

    I’m sorry to hear that you’re having issues with email delivery. 

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    If the issue continues, please confirm that the Optimize Email Sending option is disabled on WPForms » Settings » Email, as outlined in our guide.

    I hope this helps!

    Plugin Support Ralden Souza

    (@rsouzaam)

    8 months, 3 weeks ago

    Hi @nkistoe,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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