wp mail smtp error

Resolved cykingj
(@cykingj)

2 years, 3 months ago

I’m using wp mail smtp to connect email to gmail or other smtp, but no matter what method I use, it doesn’t work.
The error message “There was a problem while sending the test email.” keeps popping up and I don’t know how to do it.
I will also attach the error log, so what should I do?

Versions:
WordPress: 6.4.3
WordPress MS: No
PHP: 8.1.27
WP Mail SMTP: 3.11.1

Params:
Mailer: gmail
Constants: No
Client ID/Secret: Yes
Auth Code: Yes
Access Token: Yes

Server:
OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
PHP.allow_url_fopen: Yes
PHP.stream_socket_client(): Yes
PHP.fsockopen(): Yes
PHP.curl_version(): 7.87.0
Apache.mod_security: No

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Nukak Asanansi
(@nasanansi)

2 years, 3 months ago

Hi @cykingj,

Thanks for reaching out and I’m sorry about the inconvenice.

It seems the error log you shared is incomplete. The Debug and/or SMTP Debug section is missing.

When you get a chance, could you please share a full error log recorded when you send a test email from WP Mail SMTP > Tools? Here’s a screenshot for the option to get a full error log: https://a.supportally.com/i/CUbZck. This will give us an idea of what might be going on.

Thanks 🙂
Thread Starter cykingj
(@cykingj)

2 years, 3 months ago
Surprisingly, the error log is not incomplete, but an actual log. Is there any way to deal with this?
- This reply was modified 2 years, 3 months ago by cykingj.
- This reply was modified 2 years, 3 months ago by cykingj.
Thread Starter cykingj
(@cykingj)

2 years, 3 months ago

I solved it.
The cause is that other default installed SMTP plugins were removed.
zedeks11
(@zedeks11)

2 years ago
@cykingj how do you solved that? im having a similar situation here, doesn’t matter what can i do, it’s not working anymore, here is the error:
```
Versions:
WordPress: 6.5.3
WordPress MS: No
PHP: 8.2.18
WP Mail SMTP: 4.0.2

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not connect to SMTP host.
Host: smtp.titan.email
Port: 465
SMTPSecure:ssl
SMTPAutoTLS:bool(true)
SMTPAuth:bool(true)

Server:
OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
Apache.mod_security: No

Debug:
Origen del correo electrónico: WP Mail SMTP Pro Mailer: Otro SMTP SMTP Error: Could not connect to SMTP host.

SMTP Debug:
2024-05-26 06:24:54 Connection: opening to ssl://smtp.titan.email:465, timeout=300, options=array()
2024-05-26 06:24:54 Connection: opened
2024-05-26 06:24:54 SERVER -> CLIENT:
2024-05-26 06:24:54 Connection: closing due to error
2024-05-26 06:24:54 Connection: closed
SMTP Error: Could not connect to SMTP host.
```

Viewing 4 replies - 1 through 4 (of 4 total)

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