WP multisite all sites reconnects to one pixcel

Resolved edqaras
(@edqaras)

4 years, 9 months ago

Hello,

I have a WP multisite witch contains 6 sites, all the sites have separate facebook pages and pixcels. For all sites with step by step guide I connect them to current facebook page and pixel, for example:
domain.de – facebook page DE, product catalog DE, fixcel DE
domain.pl – facebook page PL, product catalog PL, fixcel PL
domain.eu – facebook page EU, product catalog EU, fixcel EU

For several hours it works fine, but after some time all sites reconnects to same (random) facebook page, pixcel and etc.. For example:

domain.de – facebook page PL, product catalog PL, fixcel PL
domain.pl – facebook page PL, product catalog PL, fixcel PL
domain.eu – facebook page PL, product catalog PL, fixcel PL

I can not understand why it reconnects by it’s self without mine interference.
Please help me with this.

Viewing 9 replies - 1 through 9 (of 9 total)

stephjacq a11n
(@stephjacq)

Automattic Happiness Engineer

4 years, 9 months ago

Hi @edqaras,

While Facebook for WooCommerce does not technically support multi-sites, it should be possible to maintain the connection if the plugin is installed at the sub-site level.

Please confirm whether this is the case, or is it installed at the network level?

Once you’ve confirmed that the plugin is installed at the sub-site level, enable debug logging under Marketing > Facebook, and connect the site to the correct Facebook page.

If you see the connection change, please check the log at WooCommerce > Status > Logs, and let us know what you find.
Thread Starter edqaras
(@edqaras)

4 years, 9 months ago
the log Is huge, I don’t know which part I should upload here.
- This reply was modified 4 years, 9 months ago by edqaras.
Shohan Hossain Nabil – a11n
(@sohanhossain)

4 years, 9 months ago

Hello @edqaras,

the log Is huge, I don’t know which part I should upload here.

The log size depends on the number of products involved in the sync process. Is it possible for you to share the full log? If that’s not possible, could you please share at least the first half of it?

Thanks!
Thread Starter edqaras
(@edqaras)

4 years, 9 months ago
here – https://easyupload.io/rztac8
- This reply was modified 4 years, 9 months ago by edqaras.
Thread Starter edqaras
(@edqaras)

4 years, 9 months ago

here – https://easyupload.io/rztac8

mouli a11n
(@mouli)

4 years, 9 months ago

@edqaras
Many thanks for the log file.
I searched for event_source_url associated with events and found many instances in the log but, as far as I could tell, they were all from https://nopedals.sk

As well as logging events, the log covers a product sync which updated products on https://nopedals.sk:
body: {"name":"noPedals.sk - Catalog","id":"527648858417069"}

Please can you clarify whether this log originated from this site under WooCommerce ➔ Status ➔ Logs in which case this is to be expected.

On your sub sites, are you seeing it connecting to the wrong catalog?

Can you please confirm that the plugin is not network activated?

We look forward to hearing back from you.

Thread Starter edqaras
(@edqaras)

4 years, 9 months ago

Hi,

log is from WC – Status – log.
Plugin is not network activated.
here some screenshots:

nopedals.sk site – https://ibb.co/sF0FQF7
view from FB pixels – https://ibb.co/0F4NZsk

Felipe (a11n)
(@felipea8c)

4 years, 9 months ago

Hi there,

Thank you for confirming that!

It looks like that we will need to take a closer look at this issue.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.`

Nicola Mustone
(@nicolamustone)

Automattic Happiness Engineer

4 years, 8 months ago

We haven’t heard back from you in a while here, so I’m going to mark this as resolved. Please contact us at WooCommerce.com > My Account > Support if you haven’t already. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.