@gsghelpdesk
Could you run the following test with your browser’s developer tools?
1. In your browser, open your Developer Tools (instructions on how to do this for each major browser can be found here)
2. Open the ‘Console’ tab if it is not already open
3. Reload the page and attempt to take a screenshot
Do you see any errors appear in the developer console? Could you send me a copy of screenshot of those errors?
Yes there are errors. Here is the screenshot.
Thank you so much.
@gsghelpdesk There is a 500 error inside console.
Could you send me a copy of your server’s PHP Error log?
You can find this log through your web hosting control panel (typically cPanel). If you are unsure where to find the PHP Error log, you can ask your hosts to provide it.
You can copy and paste the logs to https://pastebin.com and share us the link.
@gsghelpdesk The logs didn’t help much
Can you please enable debugging mode, Please add following lines to wp-config.php just before where it says: /* That’s all, stop editing! Happy publishing. */
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
define( ‘WP_DEBUG_LOG’, true );
Then try to load the WP-Optimize page again.
A debug.log file should be created inside wp-content folder,which should contain error information in it, Please share the file with us.
I tried twice and a debug.log file never showed up in the wp-content folder.
@gsghelpdesk Can you please try to temporary disable other plugins and switch your theme to default twenty twenty theme and then try to load WP-Optimize page and check it loads.
If it loads, then you can activate each plugin one by one and then check WP-Optimize stops working, so we know if there’s any plugin compatibility issue?
I did what you suggested and WP-Optimize works when the Woocommerce plugin is deactivated.
Do you have any suggestions or ideas on how to get WP Optimize to run without having to deactivate the Woocommerce plug in?
Thank you.
Here is a video showing what it is doing. It only works when Woocommerce is deactivated.
