Hi @anushka2024
Thank you for opening this thread.
Are you using the latest version of the plugin, which is version 14.9.1? If not, please update the plugin to the latest version.
Also, please check if the Bypass Ad Blockers option is enabled in Settings – Basic Tracking. If it is enabled, disable it and test again.
Please check the above items and let us know the result.
Regards,
Hi @amirfallah,
I updated the plugin yesterday, so it’s 14.9.1
Also the Bypass Ad Blockers option is not enabled.
Thanks @anushka2024
We are currently investigating this issue. If you are using a cache plugin, please also clear the cache of your website as well as your browser once.
Hi @amirfallah,
Any update on this issue ? I have updated the plugin to 14.9.2, but the issue is still there.
If this is caused by a setting I have enabled, please let me know.
Hi @anushka2024
We are working on this issue and will resolve the above problem soon.
Until then, to temporarily solve the problem, set the Tracking Method option in Statistics – Settings – Basic Tracking to Server Side Tracking.
We apologize again for any inconvenience caused.
Sincerely,