[WP Statistics] No view count

  • Resolved marloese1

    (@marloese1)


    5 months, 3 weeks ago

    Hi,

    I installed the WP Statistics plugin yesterday, but it doesn’t seem to do anything. The Overview page doesn’t show any statistics, and page views are all set at 0. I know the website receives visitors and can’t think of why the plugin isn’t picking up on them. Does it need more time to start working, or is the plugin itself broken?

    EDIT: The tracker.js file is missing.

    • This topic was modified 5 months, 3 weeks ago by marloese1.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Mehmet

    (@gandomi)

    5 months, 3 weeks ago

    Hi @marloese1,

    Thanks for reaching out.

    The issue may be caused by a conflict with another plugin, especially one that affects caching or security.
    Please start by checking this troubleshooting guide from our official documentation:
    Troubleshoot the Tracker

    If you find that a caching plugin is causing the problem, follow this guide to exclude WP Statistics’ tracker JS from caching or minification:
    Exclude Tracker JS from Caching

    I look forward to your reply.
    Best regards,

    Mehmet

    (@gandomi)

    5 months, 2 weeks ago

    Hi @marloese1,
    Since some time has passed, I’m going ahead and resolving this thread.
    Feel free to reopen or post a new question anytime if needed.
    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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