wp-statistics-post-summary” plugin has encountered an error

  • Resolved Paul Chapman

    (@paulchapman1280)


    1 year, 8 months ago

    • When I view a post I receive the error, ‘The “wp-statistics-post-summary” plugin has encountered an error and cannot be rendered.’ in a banner at the top of the post.

    • The “Visitors” tab on the Visitor Insights page, says No recent data available.

    This has happened since updating to the latest version of WP Statistics, Version 14.10.1

    Also updated Twenty Twenty Three theme to latest Version: 1.5

    Experienced with:

    WordPress Version 6.1.1

    Windows 11

    Firefox browser is up to date, 130.0.1 (64-bit)

    Chrome is up to date, Version 129.0.6668.59 (Official Build) (64-bit)

    Version 129.0.2792.52 (Official build) (64-bit)

    How can I help you futher, to help me?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Matthew

    (@mhdizmni)

    1 year, 8 months ago

    Hi @paulchapman1280,

    Thank you for opening the thread!

    We have identified an incompatibility between WP Statistics v14.10.1 and older versions of WordPress, and our development team is actively working on a fix.

    In the meantime, we recommend ensuring that WordPress and all plugins are up to date, as updating WordPress should resolve both issues.

    We sincerely apologize for any inconvenience this may have caused and appreciate your continued support and understanding.

    Regards

    Thread Starter Paul Chapman

    (@paulchapman1280)

    1 year, 8 months ago

    Many thanks for the quick response, @mhdizmni

    Q1) Is it a simple process to revert back to an earlier release of WP Statistics?

    Q2) Are the missing statistics safe, and will return once the fix is applied?

    Matthew

    (@mhdizmni)

    1 year, 8 months ago

    We are glad to be of help!

    You can download previous versions of WP Statistics from this link (scroll to the bottom of the page) and install them.

    As long as no data has been removed, there should be no issue, and your statistics will remain safe.

    Best regards

    Thread Starter Paul Chapman

    (@paulchapman1280)

    1 year, 8 months ago

    Many thanks @mhdizmni

    That’s very helpful, I dropped back one level until the fix is released.

    Matthew

    (@mhdizmni)

    1 year, 8 months ago

    Dear @paulchapman1280,

    We have released version 14.10.2, which addresses the “wp-statistics-post-summary” issue.

    Please update the plugin to the latest version, and feel free to reach out if you encounter any further issues.

    Thank you for your patience and understanding!

    Regards

    Thread Starter Paul Chapman

    (@paulchapman1280)

    1 year, 8 months ago

    Thanks, @mhdizmni

    I tried, but Visitor info was missing again, after the update.

    “The “Visitors” tab on the Visitor Insights page, says No recent data available.”

    So, I downgraded again.

    Matthew

    (@mhdizmni)

    1 year, 8 months ago

    Hi @paulchapman1280,

    Hmm… That’s strange!

    Could you please try clearing the cache, doing a hard reload (Ctrl + Shift + R), and checking the page in incognito mode? Let me know if that resolves the issue.

    Thank you!

    Best regards

    Thread Starter Paul Chapman

    (@paulchapman1280)

    1 year, 7 months ago

    I just updated plugin to latest, cleared cache, hard reload and checked in incognito mode, with same result. I was able to see #views, but when attempting to see the actual viewers the field was empty.

    Strangely, there were a number of pages that I could progress through, like it knew how many results and therefore pages of data, but the data was not displayed. I have downgraded again, which works fine.

    I will try again with a different computer browser that has not accessed the site again and report back.

    Thanks for your help,

    Paul

Viewing 8 replies - 1 through 8 (of 8 total)

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