WP Table Builder Pro Support

  • Resolved robben81

    (@robben81)


    3 years, 4 months ago

    Please can you advise where I can raise a support query for WP Table Builder Pro? In the past I’ve raised two queries using your support contact form on your site but I never got a reply.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Imtiaz Rayhan

    (@imtiazrayhan)

    3 years, 4 months ago

    @robben81,

    I am sorry to hear that. Could be an issue of us not getting the emails somehow.

    I will check our inbox for your emails.

    In the meantime, please reach out to my email at [email protected]. I will help you with your queries.

    Kind regards.

    Thread Starter robben81

    (@robben81)

    3 years, 4 months ago

    Hi Imtiaz,

    Thanks for your reply. I actually sent you an email on Sunday but I’ve not heard anything back.

    Thread Starter robben81

    (@robben81)

    3 years, 4 months ago

    Hi Imtiaz,

    Any idea when I will get a reply to my email I sent last week?

    Thanks

    Thread Starter robben81

    (@robben81)

    3 years, 4 months ago

    Queries I sent you last week:

    1) There appears to be some issues with the custom html table widget. I was just updating a custom html entry for an existing table and I see its adding additional code (see below (added code by the WP Table Builder Pro in bold)).

    <a href=”https://someurl.com” target=”_blank” rel=”nofollow noopener” data-mce-href=”https://someurl.com“><img src=”https://mysite.com/wp-content/uploads/image1.jpg” data-mce-src=”../wp-content/uploads/image1.jpg”></a><br data-mce-bogus=”1″>

    Original html that I added in the first please:

    <a href=”https://someurl.com” target=”_blank” rel=”nofollow noopener”><img src=”https://mysite.com/wp-content/uploads/image1.jpg“></a>

    Can you advise why this is happening please?

    2) There is also a bug in your current update (version 1.4.7). When I update from version 1.4.5 to 1.4.7, the free “WP Table Builder” entry under plugins disappears and two entries appear for the PRO version (1.4.5 & 1.4.7).

    When I try to activate it nothing happens and naturally no tables are appearing on my site anymore. The issue happened two releases ago as well, I’m therefore unsure why it’s not been fixed properly this time as others are also facing the same issue. Please advise how to resolve this.

    Thread Starter robben81

    (@robben81)

    3 years, 4 months ago

    Hi Imtiaz,

    Thank you for your reply by email.

    I’m also replying here just in case you don’t receive my email.

    As discussed, item 1 is a bug and will be fixed in an upcoming release.

    Regarding item 2, this does not work (I sent you some screenshots in my email (see below as well)). Please review and advise how to resolve this issue as it’s been ongoing since a few releases ago.

    Thank you

    • This reply was modified 3 years, 4 months ago by robben81.
    Thread Starter robben81

    (@robben81)

    3 years, 4 months ago

    View post on imgur.com
Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘WP Table Builder Pro Support’ is closed to new replies.