WP-Uptimize

  • Resolved meisellen

    (@meisellen)


    3 years ago

    My wibsite no longer opens on my mobile, but it still does on the pc. After a check, it was due to the WP-Optimize plugin. when I deactivate the plug-in, the site opens again on mobile
    I have not made any changes it suddenly stopped working
    Anyone have an idea what went wrong or know a solution?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    3 years ago

    Hi,

    Can you provide more information please? May we know the exact error message you are getting? When does the error occur?

    Thanks,
    Bryle

    Thread Starter meisellen

    (@meisellen)

    3 years ago

    Thank you for your reply

    The error translated from Dutch on a Iphone:

    Safari cannot open the page

    Error: Unable to decrypt raw data

    I saw this Yesterday but I’m not sure if it started then because I don’t check the site every day on my phone

    Thread Starter meisellen

    (@meisellen)

    3 years ago

    I try to edit the first message but I can’t

    The website I’m talking about is https://www.toolstechnics.nl

    • This reply was modified 3 years ago by meisellen.
    Plugin Support vupdraft

    (@vupdraft)

    3 years ago

    The message is caused by Safari’s incompatibility with the gzip compression sent by the web server in response. If you still have the problem after deactivating the cache plugin you are using, it could also be related to cookies that Safari processed incorrectly in this context.

    You will either need to disable gzip compression or use a different browser on your mobile, for example chrome..

    Thread Starter meisellen

    (@meisellen)

    3 years ago

    Thanks for your answer

    There is no more problem after deactivating the plugin but it worked fine before

    I tried Chrome but that didn’t work either
    It doesn’t work on my husband’s mobile either he has a Samsung

    Plugin Contributor bcrodua

    (@bcrodua)

    3 years ago

    Hi,

    Sorry, can you post a new thread on WP-Optimize support channel here – https://ww.wp.xz.cn/support/plugin/wp-optimize/

    Thanks,
    Bryle

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘WP-Uptimize’ is closed to new replies.

  • 6 replies
  • 3 participants
  • Last reply from: bcrodua
  • Last activity: 3 years ago
  • Status: resolved