WP VR Plugin don’t work

  • Resolved ramos09

    (@ramos09)


    1 year, 3 months ago

    Hello,

    My 360° image is displayed correctly in the admin area and also in 360° format, but not in the frontend. Only a black box is displayed there! But that wasn’t the case before.

    My WordPress and WP VR-Plugin Versions are uptodate!

    Please help!

    Regards

    Ramos

    • This topic was modified 1 year, 3 months ago by ramos09.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    1 year, 3 months ago

    Hi @ramos09 ,

    Thanks for reaching out! Since the 360° image is displaying correctly in the admin area but not on the frontend, this could be a caching issue.

    If you are using a caching plugin, please try the following steps:

    1. Exclude WP VR assets from the cache to ensure they load properly.
    2. Exclude the page where the VR tour is embedded from caching. This can help prevent conflicts with the rendering.
    3. Clear your cache and check if the issue persists.

    Let us know if this helps or if you need further assistance!

    Best regards,

    Thread Starter ramos09

    (@ramos09)

    1 year, 3 months ago

    Hello Fatema,

    your reference to caching helped me to get closer to the matter. However, caching was not the problem, but the plugin “Jetpack” option “Boost” and there the sub-option “Delay non-essential JavaScript”. Here this sub-option was activated and I have now deactivated it and now the 360° image works in the frontend!!

    So thank you very much for the support!

    Best regards

    Ramos

    Plugin Support Fatema-Tuz-Zohra Nabila

    (@nabila98)

    1 year, 3 months ago

    Hi @ramos09,

    Thank you for sharing your findings! We’re glad to hear that disabling the “Delay non-essential JavaScript” option in Jetpack Boost resolved the issue. This is valuable information, and it may help others facing similar problems.

    If you ever need further assistance, feel free to reach out. We’re always happy to help!

    Now If you’re happy with WP VR, we’d be grateful if you could leave us a 5-start rating here to support our growth. Your feedback means a lot to us!

    Thank you for being a valued user!

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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