Hi there!
Are you trying this with production or testing keys?
I am pretty sure this is related with your account being suspended or something similar.
Can you contact with Postmates support and if the issue persist just let me know so I will see what I can do.
Thanks for the quick response, I’ll check with them
I’m using the production keys. I’m able to create test deliveries and live deliveries in the Postmates dashboard, so I believe the account is active.
When do you see the error? During quote or delivery creation?
Can you please share the log file? WooCommerce > Status > Logs (and select postmates files)
It’s during the quote on the checkout page, before a shipping option is selected.
Here is the postmates error in Woocommerce logs, this just repeats:
05-04-2020 @ 18:06:41 – Requesting quote. Pickup address: 5 Deepwater Ct Unit C, Cockeysville,MD 21030. Dropoff address: 6312 Hampton Place, Elkridge, MD 21042
05-04-2020 @ 18:06:41 – Request response: WP_Error Object
(
[errors] => Array
(
[postmate_error] => Array
(
[0] => Empty body response.
)
)
[error_data] => Array
(
)
)
05-04-2020 @ 18:06:44 – Requesting quote. Pickup address: 5 Deepwater Ct Unit C, Cockeysville,MD 21030. Dropoff address: 6312 Hampton Place, Elkridge, MD 21042
05-04-2020 @ 18:06:44 – Request response: WP_Error Object
(
[errors] => Array
(
[postmate_error] => Array
(
[0] => Empty body response.
)
)
[error_data] => Array
(
)
)
Did you tried to create a delivery from the dashboard with the same origin and destination addresses?
It may be due to a cross zone delivery attempt (which if I remember correctly is not allowed by Postmates)
If that doesn’t work I may need you to privately share the keys with me so I can test locally and figure out the issue.
Hey @daveyk182,
I tried with the addresses from your log file and I get this error specifically:
The specified location is not in a deliverable area.
I am not sure why you are not getting this particular message but anyway this seems to be the issue.
Thanks Agli, that would be great. Can I email you?
If you still want me to do a test, I can give it a try tomorrow. My email is my name [dot] surname [at] gmail [dot] com
I tried with two Baltimore, MD addresses and I’m running into the same error
