• Resolved schisel91

    (@schisel91)


    I never had issues with the Form and received all mail notifications but suddenly it doesn’t work anymore and I’ve no idea how to fix it. Already tried to find help here in the forum or on any other page but without success. As I’m wedding photographer and receiving the requests via the contact form it’s super important that it gets fixed quickly.

    • This topic was modified 2 years, 12 months ago by schisel91.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @schisel91 ,

    Can you recall what is the last thing you did to the website? Any new plugins or updates to the plugins? Normally if a function stops out working suddenly, it could be conflicts with plugins.

    If the above does not help, then you will need to first start to find out if your email server is working or not. Are you using any SMTP plugin or you are using your web hosting server (default) to send emails?

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @raytan12,

    Thanks for collaborating with this topic!

    Hi @schisel91,

    I’m sorry to hear that you’re having issues with email delivery.

    As you informed that you always received the notifications, there are two options to solve the issue:

    1) You could reach out to your hosting provider support, and share this issue with them. There might be an issue with the server that sends emails from your site. They should be able to help you get this sorted out.

    2) You can configure an SMTP plugin on your site. We have an article with a list of recommended SMTP options and links to their setup tutorials. That way, you should receive all of your notifications.

    I hope this helps!

    Thread Starter schisel91

    (@schisel91)

    Thanks for your support 🙂 I changed the mail address where the form entry shall be sent to and created a rule that those mails will be forwarded to the main mail address I would like to use. Not the best option but for now it works 🙂

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @schisel91,

    I’m glad to hear you got that sorted, and thank you for taking the time to let us know.

    In case that solution stops workings, or you’d like a better way to receive your notifications, we strongly recommend you to use an SMTP plugin.

    It looks like you’ve marked this post as resolved. If you’d like more help with using WPForms Lite, please feel free to reach out.

    Thanks!

    USREC

    (@hawaiirealestate)

    WPForms also stopped working for us.

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @hawaiirealestate,

    Please refer to your topics here and here. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘WPForms isn’t sending e-mails anymore’ is closed to new replies.