WPForms Lite – Unable to edit forms or save new forms

  • Resolved mariaandbimal

    (@mariaandbimal)


    9 months, 4 weeks ago

    I am trying to edit an existing form that I created a while ago. I had to update the php version initially which I did to ver 8.4. However it is still throwing the error

    Something went wrong while saving the form. Please reload the page and try again. Please contact support if this behavior persists.

    Looking for help resolving this issue

    • This topic was modified 9 months, 4 weeks ago by mariaandbimal.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    9 months, 3 weeks ago

    Hi @mariaandbimal,

    Thanks for reaching out! I’m sorry to hear you’re running into trouble saving your forms.

    When you have a chance, could you please check your browser’s developer tools and let me know if you see any errors in the JS console or under the Network tab? In case it helps, you can learn more about using developer tools in this guide.

    Additionally, please try enabling debug logs on your site and share any errors that appear when you attempt to save the form. This guide from WPBeginner shows how to set up and access them: How to Find and Access WordPress Error Logs (Step by Step).

    Once we have those details, we’ll be able to narrow down the possible causes and guide you toward a solution.

    Thanks!

    Thread Starter mariaandbimal

    (@mariaandbimal)

    9 months, 3 weeks ago

    The error msg being thrown is 406 (Not acceptable) when doing a POST on admin-ajax.php

    the response in the network tab for that script is

    Error 406 – Not Acceptable Error 406 – Not Acceptable

    Generally a 406 error is caused because a request has been blocked by Mod Security. If you believe that your request has been blocked by mistake please contact the web site owner.

    Plugin Support Ralden Souza

    (@rsouzaam)

    9 months, 3 weeks ago

    Hi @mariaandbimal,

    Thanks for the information!

    There are two possible causes for the error:

    • A conflict with another plugin, your theme, or a custom code on your site.
    • A conflict with security settings on your server, such as ModSecurity or a firewall.

    When you get the chance, could you please try following the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if that helps resolve the issue?

    Also, I recommend reporting the error to your hosting provider. They can review your error logs and check if any security rules on your server need adjusting to fix the problem.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    9 months, 3 weeks ago

    Hi @mariaandbimal,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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