WPForms Not Notifying One Email Address

  • Resolved krodriguez01

    (@krodriguez01)


    2 years, 10 months ago

    This is a bit of a strange one for me, and I didn’t find any posts with the same issue so I made my own post.

    I have multiple WPForms (to the tune of 27), and all of them have been notifying the appropriate staff upon completion.

    I have one staff member who is suddenly not receiving these notifications anymore.

    I’ve tried:

    • Creating a brand new form
    • Checking the settings
    • Checking her Outlook Spam folder
    • Updating WPForms to the most recent version
    • Adding my email to the same forms to check the delivery(I get all of them, but she does not)

    I’d like to avoid adding another plugin if at all possible, and to me it seems like it may be an issue with the Outlook account, but I want to exhaust all other possibilities before I submit a ticket to our IT department properly.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prashant Rai

    (@prashantrai)

    2 years, 10 months ago

    Hey @krodriguez01 – Thanks for reaching out!

    If in case there’s only one specific email address that’s not receiving the email notifications, there could be some security filter active on the Outlook account that’s causing the issue. When you have sometime, can you please check if there’s any security filter active that might be causing the notification to not land in the email address that you’re referring too?

    Kindly,

    Thread Starter krodriguez01

    (@krodriguez01)

    2 years, 10 months ago

    Hello!

    Thank you for your response. I was able to solve the issue thanks to the suggestion, so I’ll post the info here for anyone in the future who might have the same problem:

    The staff member who was not receiving the notifications was using the web version of Outlook, and had blocked our WPForms sender email somehow.

    Unblocking the email address did not immeditaly solve the issue, but doing a settings reset and adding a rule that pinned messages to the top of her inbox did.

    Afterwards we were able to turn off the rule and the notifications worked fine.

    Thanks again for pointing me to where I needed to go!

    Prashant Rai

    (@prashantrai)

    2 years, 10 months ago

    Hey @krodriguez01 – I’m thrilled to hear that you were able to fix the issue, and thanks for letting us know.

    Kindly,

Viewing 3 replies - 1 through 3 (of 3 total)

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