Hi @badgerous,
First off, we greatly appreciate your feedback here, and I’m truly sorry that this is the impression you got.
We offer an introductory discount of 50% to every user who decides to purchase the plugin so that they can experience WPForms at a lower price for an entire year. We’re not trying to scam anyone here, but rather provide good value to new users.
Regarding the inconsistency of entries count in WPForms Lite vs emails, we understand how this can look, however, if it helps to explain, the weekly summary email keeps a tally of how many submissions are made, and we make mention of the fact that entries aren’t stored on your website while using WPForms Lite. We show this info on the Entries page of the Lite plugin, where you can enable Lite Connect if you wish. You can see the screenshot (https://a.supportally.com/BLIA8E) for reference.
As a workaround for this, we make entries available via email notifications, which you can configure to get these details sent to an email address of your choosing. We have a helpful guide for this which can be found here: https://wpforms.com/docs/setup-form-notification-wpforms/
As for your concerns with refunds, we proudly stand by the 14-day refund policy that is stated on our website, and in some cases, we even go beyond that in the name of fighting for our customers’ success because we understand that not every situation is the same.
Once again, it means a lot to us that you took the time to give us your feedback here, and the trust of our customers is our top priority, so transparency is very important to us. We have no intentions of misleading anyone here, we just want to ensure that you get the best form builder possible, full stop.
Finally, if you have any suggestions on how we could improve this, feel free to let us know, we’re always open to feedback!
Thanks, and have a great one.
