• Resolved dropix123

    (@dropix123)


    Hi there
    When I try to submit the form with full details, it is not working.
    If I keep the field Website / URL when I complete it and i click submit, I get the message “Please enter a URL” even if this was already inserted.
    If I remove the field URL (which is not what I intend to do) and click “Submit” the form is not sending and I get no error message.
    Please help me fix this situation.
    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter dropix123

    (@dropix123)

    Also, I have used the field “Checkboxes” which has 5 choices. I need to choose between 1 and 5 options, not all of them. All of them are required to submit the form.
    Why is that? Which is the best field for multiple choices between 1 and 5?
    Thanks

    Thread Starter dropix123

    (@dropix123)

    Meanwhile i have replaced the Website/URL field with a “Text Field” and i typed in the placeholder “www.domain.com” and it seems that the error with valid URL is gone.
    But still no actions when i click submit.
    Please help me fixt it asap.
    Thanks

    Thread Starter dropix123

    (@dropix123)

    P.s: I also have another 3 forms on my website and they are working fine

    Hi @dropix123,

    I’m sorry for the trouble here! I opened up your page and then clicked one of the Get Started buttons to see a form.

    And in the overlay that opened, I believe I see the issue: our JavaScript isn’t loading. In case you’re curious, you can see this by skipping all required fields and clicking the Submit button (here’s a screenshot).

    That validation message doesn’t come from our plugin — it’s the fallback message used by HTML when no JavaScript is loaded for a form. This tutorial shows what our validation messages should look like (in red, and right under the field).

    As to why our JavaScript isn’t loading, that most likely has to do with the tool used to create this overlay. Some overlay/popup tools will cause assets like this to load differently (or not at all) — resulting in issues that you don’t see when the form is embedded on a regular page.

    If you reach out to the team behind this overlay/popup tool, they might be able to provide a fix.

    Or you could consider using a different tool to create your overlay. We’ve seen lots of customers have success with a free plugin named Popup Maker, so much so that we even wrote a blog post to walk through the setup.

    I hope this helps you to get things working!

Viewing 4 replies - 1 through 4 (of 4 total)

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