Plugin Support
Vanesa
(@vanesarodriguez)
Hello there,
I hope you are doing great!
Could you, please, share some products where you have this issue so we can check it?
Thanks in advance.
Hello, sure thing:
french (translated) : https://www.amigosskateshop.com/fr/products/alien-workshop-board-thrasher-exalt-8-25/?v=82a9e4d26595
you can access the original using the EN flag top right of your screen. Everything work (from here to the cart) in front end though. the issue is that we, as admins, can’t see which options have been selected in the order page when it’s been ordered on a translated version. English products work fine.
Thanks
Hi there,
Thanks for the example product. I could see the issue in your site, but unfortunately couldn’t replicate it in my local installation.
Please, try creating a new select add-on with some options, then go to WPML > String translations and translate them, and finally check if you still have issues with this new select add-on.
This way, we can be sure if there was an issue in the add-on settings or the code of the plugin.
We’ll remain at your disposal.
Hello and thank you for your answer.
That’s already what we did. We created the selects and their options and then used WPML > String translations to translate them.
Hi there,
If you’ve already tried to recreate them again, I suggest you try disabling all the plugins except for WooCommerce, WPML and our plugin and then check if the issue is solved.
If you still have issues, you could also try changing your current theme to one of the default WordPress themes. This way, we can exclude conflicts with other plugins or your theme.
We’ll remain at your disposal.
Hello and thank you, but all of this have been done before coming here. We tried to disable all the plugins, changed the theme to official and still had the same issue.
Also, if I switch from a lang to another on the cart page. Options are well displayed on the original language but not the translated one.
