WPMU DEV

  • Resolved krbdigital

    (@krbdigital)


    1 year, 1 month ago

    I have two WPMU DEV profiles

    On profile 1 – had 5 external domains connected

    On profile 2 – had majority of our other external domains connected.

    On profile 1 disconnected the 5 sites and on this profile its no longer showing up as being connected in the hub.

    When I log into each of these 5 sites that were on WPMU DEV profile 1 and try to connect these sites to profile 2 I receive the following error message:

    This site is currently registered to *** | (*****@**** *.com). For security reasons they will need to go to the WPMU DEV Hub and remove this domain before you can log in. If you do not have access to that account, and have no way of contacting that user, please contact supportfor assistance.

    I have tried:

    • Clearing website cache
    • Deleting the plugin and reinstalling
    • Manually removing the plugin by deleting it in cpanel file manager and then reinstalling

    Can you advise what else I can do to get this resolved?

    Thank you kindly

    KRB Digital

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    1 year, 1 month ago

    Hi @krbdigital,

    Please do note that this forum is only meant for queries related to free version of Forminator which doesn’t require WPMU DEV account.

    Please use WPMU DEV forums/chat for queries related to Pro versions, so that we could assist better:

    https://wpmudev.com/hub2/support#get-support

    Regards,

    Nithin

    Thread Starter krbdigital

    (@krbdigital)

    1 year, 1 month ago

    Hi Nithin

    We are not using Pro version of Forminator.

    The WPMU DEV( “The Hub” ) is also not the paid option.

    Your comments make no sense to me.

    Thread Starter krbdigital

    (@krbdigital)

    1 year, 1 month ago

    Hi Nithin,

    Thanks for your response.

    Just to clarify: I’m not using any paid/pro version of WPMU DEV services, both of my accounts are on the free membership tier, and I’m only using the free WPMU DEV Hub plugin to monitor and manage external WordPress sites.

    The issue I’m facing is specifically with the Hub plugin’s site ownership/connection logic, which seems to still associate some of my websites with an old free account, even after they’ve been removed from that account’s Hub dashboard.

    I understand that this forum is intended for free plugin support, and since this is a free plugin being used within the limitations of a free account, I’d appreciate any help or direction you can offer to resolve the site-lock error, or at least confirm whether a manual reset from your backend is required.

    Thanks again for your time and assistance.

    Best regards,

    KRB Digital

    • This reply was modified 1 year, 1 month ago by krbdigital.
    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    1 year ago

    Hi @krbdigital,

    I am sorry about the confusion here, and thanks for the clarification.

    To help you further, we’ll require more information, like the Site URLs which you observed the issue with.

    Could you please send us an email at [email protected] using the following template so that we can help you further?

    Subject: ATTN: WPMU DEV support - wp.org

Please send:
– Link to your WordPress sites
– Link back to this thread for reference (https://ww.wp.xz.cn/support/topic/wpmu-dev-2/)
– Any other relevant URLs/info

    To ensure we don’t miss your email, please let us know here once you’ve submitted the form and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.

    Looking forward to hearing back from you.

    Best Regards,
    Nebu John

    Thread Starter krbdigital

    (@krbdigital)

    1 year ago

    Good day Nebu

    I have sent you all the required info via mail.

    Kind regards

    KRB Digital

Viewing 5 replies - 1 through 5 (of 5 total)

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