Hi @myntillae,
my client keeps sending me messages about the popular posts list getting stuck and now updating as it should
What exactly does your client mean with “as it should”? What’s the expected behavior and what are you guys seeing over there?
even though we have the cache set to clear every 7 days
Which cache are we talking about here?
Since they post new content every day since they’re a news site, their expected behavior is that it shows the most popular posts for the week (Sunday through Friday), which are the new posts for the week. But seems it gets stuck and doesn’t always refresh properly and will show posts from the week prior. So, I’m not sure if it’s an issue with the cache or with how I have it set up.
Ah, I see. That’s not how the plugin works, though.
See, WordPress Popular Posts will list the most popular posts within the specified Time Range. Let’s say for example that you configured your popular posts to list the most popular items from the last 7 days, the plugin will display those that were popular between Dec. 6 (that’s last Wednesday) to today, Dec. 12. That’s 7 days. So, of course, you may see entries in your popular posts list that were published last week. That’s the expected behavior.
Not really sure why you guys thought that the plugin would list “posts for the week, Sunday through Friday”, again that’s not how it works.
Hope that clarifies the misunderstanding.
Actually, I figured out what was actually going on. I had misunderstood from my client—my apologies. The issue with it getting stuck is it actually getting stuck loading. Often it will look like it’s loading but then never loads anything, so it’s not a connection issue. It will resolve when I clear the plugin cache, but then it seems to happen again at random times. Any ideas.
Screenshot: https://www.dropbox.com/scl/fi/vgz878xm0avmay7zb3d5t/Meridian-Magazine.jpeg?rlkey=f3u01snmckb81ydyim987oh3k&dl=0
Ah, it getting stuck on the loading animation is usually caused by a conflict with a plugin that minifies/bundles JS code or because your page cache expiry time is too long (from experience, in most cases it’s the first one.)
I tried deactivating the cache plugins we have installed, but it didn’t make a difference. Does it require more time to see a difference?
Or I have the cache turned off, but should I change it to a different setting?
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This reply was modified 2 years, 5 months ago by
myntillae.
Try following these troubleshooting instructions, it should help you pinpoint what’s causing the problem.
Thank you! I’m trying some of these things out to see if they help.
