WPS Hide Login causing Admin user error

  • Resolved Nicole Heymer

    (@curioelectro)


    4 years, 8 months ago

    Yesterday I created Admin users for two different clients on two different websites. For both clients, the link to set their password presented them with an error when they tried to create a new password.

    When the clients clicked the link they were sent from WordPress they were brought to a page to reset their password as usual. But when they try to reset it, they are brought back to the same page with the following error:

    Error: Your password reset link appears to be invalid. Please request a new link below.

    When we investigated, we found that disabling WPS Hide Login resolved this issue and the plugin is causing this error.

    Can you please help?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Cory

    (@corypina)

    4 years, 8 months ago

    I’ve been dealing with this issue for quite a while, and I’ve seen several other folks bring it up as well. I was experimenting with it this morning, and it seems that the Password Reset process will only work correctly if the Hide Login settings use the default of /login. We were not using this URL, and have been having the issue you describe.

    I tried about 6 or 7 other login URLs, and they all resulted in the error you’re having. But reverting the login URL back to /login fixes the password reset issue.

    Plugin Support MaximeWPS

    (@seinomedia)

    4 years, 8 months ago

    Hello,

    /login is the default slug created when the plugin is activated.

    Did you refresh your browser cache after you switched login page slug ?

    Thread Starter Nicole Heymer

    (@curioelectro)

    4 years, 8 months ago

    Hi Maxime,

    Yes, we regularly clear our browser and server caches. We did not have this issue before, this is a recent issue. We would prefer to not use /login as the slug as that defeats the purpose of the plugin for us. We like to use something that is a little less easy to guess. Is there a plugin update in the works to fix this issue?

    • This reply was modified 4 years, 8 months ago by Nicole Heymer.
    Thread Starter Nicole Heymer

    (@curioelectro)

    4 years, 8 months ago

    Is there a plugin update in the works to fix this issue?

    Plugin Support MaximeWPS

    (@seinomedia)

    4 years, 7 months ago

    Hello,

    I will ask ou dev team to look at it 🙂

    I’ll come back very soon 🙂

    Plugin Support MaximeWPS

    (@seinomedia)

    4 years, 7 months ago

    Hello,

    We can’t replicate the issue you decribed.

    We tried to create websites with random WPS Hide Login slugs but the “reset password link” always works.

    Is whl_page line in your options table in your database is the same as the slug you set up in your wordpress dashboard ?

    Which PHP version do you use ?

    Thread Starter Nicole Heymer

    (@curioelectro)

    4 years, 7 months ago

    It seems like Cory (also in this thread) is having the same issue. See below for answers to your questions:

    1. Yes, whl_page has the same slug access in the option_name field in the Options table in both websites.

    2. We’re using PHP version 7.4 and WordPress version 5.8.1

    Plugin Support MaximeWPS

    (@seinomedia)

    4 years, 7 months ago

    Hello,

    WPS Hide Login had an update this morning.

    Have you still this issue ?

    Thread Starter Nicole Heymer

    (@curioelectro)

    4 years, 7 months ago

    I am still having the issue. I added a user before and after the plugin update and both times I saw the following error notification when I opened the password reset link:

    Error: Your password reset link appears to be invalid. Please request a new link below.

    Thread Starter Nicole Heymer

    (@curioelectro)

    4 years, 7 months ago

    Hi there,

    Are you working to fix this issue? We are still having problems with users setting a password using /access/ as the login URL. We are seeing the following error notification when we open the password reset link:

    Error: Your password reset link appears to be invalid. Please request a new link below.

    Plugin Support MaximeWPS

    (@seinomedia)

    4 years, 7 months ago

    Hello,

    The last and only possible thing is a conflict with your theme.

    Unfortunately, I haven’t any other idea with only the informations you gave to me…

Viewing 11 replies - 1 through 11 (of 11 total)

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