Hello,
The error occurred because the zip file was either incomplete or corrupted. Here’s how to fix it:
- Create a new backup for your source site. Before you do, make sure to free up server disk space. You’ll generally need twice your website’s size in available disk space to successfully create a backup.
- Remove the problematic backup file from your target site’s backup list.
- Before restoring, verify and free up disk space on your target server. A successful restore requires at least double the website’s file size in free space.
- Finally, use an FTP client or cPanel file manager to upload the files to the /wpvividbackups folder. Then, click the ‘Scan uploaded or received backups’ button in the WPvivid plugin to display the backup files in the list, and proceed with the restore.
Kind regards.
Thread Starter
Ravi B
(@ravibee)
Hi Nicholas,
I already tried that. I even tried rolling back to an earlier version of WPvivid using WPRollback on my live site but that didn’t help either, likely because my Local site is running the latest version of WPvivid. This issue (on my live site) only started occurring when I upgraded to V 0.9.117 today. I wonder if it’s because my live site is running PHP 7.4.33 which has been end-of-lifed.
Any help would be welcomed because my live site is now corrupt and just displays a blank page. 🙁
Hello,
Would you kindly send the debug information or the restore log to our support email at support(a)wpvivid.com please? We will analyze it thoroughly to identify the issue. Thank you in advance for your cooperation.
To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.
Kind regards.
Thread Starter
Ravi B
(@ravibee)
Hi Nicholas,
Thanks for your replies and also your direct emails with an offer to help. I was able to fix the issue by doing this:
- Downgraded to V 0.9.116 on both Local and my live site.
- Created a multi-part (this is important) backup on Local.
- Directly uploaded the multi-part .zip files to wp-content/wpvividbackups/ on my live site using CPanel’s File Manager (which is MUCH faster than using PHP through a backup plugin).
- Scanned the incoming backups in WPvivid on my live site and successfully restored the resulting backup.
I believe the issue is that WPvivid (actually PCLZip) was unable to handle the earlier large size single .zip which for the first time exceeded 1GB in size due to the growth of my site. I think I have a 1GB upload limit defined somewhere in my live WP site that may be causing this problem. I will later try to increase that and see if a single full size .zip can be backed up and restored with the latest version of WPvivid, but for now I’m happy to upload smaller multi-part .zip files and continue using V 0.9.116.
Thanks again for your quick responses and your offer to debug my live site. It’s much appreciated.
–Ravi
