• Resolved In Touch Consulting

    (@intercommsa)


    Hi there,

    I believe this was fixed previously but it’s occurring again. My page that was working a few weeks ago . A popup link from a wrapper (a text box) doesn’t work; exactly the same popup from the image custom URL does work.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    Hello @intercommsa

    Thank you for reaching out to us again.

    I’m sorry to hear that the issue has reappeared with the popup link not working from the wrapper text box. Since the same popup works correctly when triggered from the image’s custom URL, we’d be happy to investigate this further for you.

    Could you please share your website URL where the issue is occurring? This will allow us to check the setup and help you resolve it as soon as possible.

    Looking forward to your response.

    Best regards,

    Thread Starter In Touch Consulting

    (@intercommsa)

    Thank you for your help.

    https://drlouislynn.com/news

    The first block – A Statewide Honor: Dr. Louis B. Lynn Receives South Carolina’s Highest Civilian Award – the image opens the popup. But the text box where I used the wrapper with the same popup, shows that it’s a link, but doesn’t open the popup.

    I updated the site, and the text boxes used to work. Even the text block I didn’t edit, stopped working. I’ve tried adding an ID etc., and I tried adding the popup to the wrapper column.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hello @intercommsa,

    Thanks for reaching out. Upon reviewing your page, it seems you’re using a wrapper link from another plugin rather than the one provided by Essential Addons for Elementor (our wrapper link starts with the eael class). For proper functionality, please contact with respective support team. You can refer to this screenshot for guidance: https://d.pr/i/rBBeMP.

    If you have any questions or need further assistance, feel free to reach out.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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