Hello @jpablomartinez,
Thanks for your question. Can you clarify what you are seeing (maybe with a screen shot)? What is the theme that you are using? (You may need to adjust the css style in order to see the text) I can say more if you provide a URL of the page, then I can look and see why the text is not visible.
Hello @melliesou
Thanks your your reply, I can’t provide you the URL of the page because I am working locally and the problem occurs in the admin area, but I can show you some screenshots to clarify the problem.
This is how I see it in other themes I tried
View post on imgur.com
But this is what happens in the theme I need to use (it’s name is “Kleo”)
View post on imgur.com
As you can see the text area, and the wysiwyg dissapears, and when I click the cursor on the text area I can’t see what I am writing, but the text I put can be saved. If I want to send a second reply to the user, or if I can edit my previous reply, this is how I see the page.
View post on imgur.com
In this case I cant’t write anything because the area dissapears completely.
I’ve tried to detect the problem using the inspector of the browser, and the closest I get to resolve it was to disable the display property of the .wpas_admin_tabs .wpas_admin_tab_content classes.
View post on imgur.com
I tried to remove that property in the Custom CSS area but it doesn’t work, I’ve used customm css to remove the logout button and to adjust the inputs size of the form, but in this case it didn’t work.
Any ideas or suggestions? I know the problem is css related and not in the plugin itself, but what would be the better approach to solve it? modifyng the css files of the theme or the plugin? using the custom css of wordpress? something else?
Thanks four your reply.
Regards.
Thanks for providing those additional details. Based on what I see there, it looks like editing the custom css files of your theme (or child theme) to override the defaults will best suit your situation. You will need to identify the selectors for the relevant missing elements. However, be sure to verify that the permissions of the user are all set correctly first. See here for more information about user role permissions: https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/
Hope that helps! I’ll mark this as resolved for now based on the troubleshooting steps above. Please feel free to continue any questions in this thread if more come up relating to this issue.
