Wrong crypto amount being shown

  • moxi

    (@moxi)


    1 year, 6 months ago

    Hello, this started a few days ago. The amount shown to customers is around 40% more than the correct amount. It happens across BTC, ETH, etc. In the settings page, both “Physical currency exchange rates” and “Cryptocurrency exchange rates updated” both show last updated a month ago. Clicking on “refresh account data” fixes it temporarily (amounts are right, and shows updated), but it revert to “a month ago” and to wrong amounts after a few minutes. What could it be? Server time is right and no additional fees are being applied. All plugins and WordPress are updated. Server has right time. No other issues are taking place on the site. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author edward_plainview

    (@edward_plainview)

    1 year, 6 months ago

    The account data not being updated regularly (once an hour) is the sign of your website’s cron system not working properly. Ask your webhost or webdev to try and fix it.

    When it is fixed, you should then never see your MCC account data be updated less than once an hour.

    Thread Starter moxi

    (@moxi)

    1 year, 6 months ago

    Hello, thank you for your kind reply. We have checked the cron system and it is working well. Other plugins are checking regularly without issues.

    The issue with MCC right now is that it shows to have been updated a month ago. Then, when manually updated, it gets fixed, but it reverts back to “last updated a month ago“. It would make sense for it to stay outdated but using the last update time, and not revert to “a month ago” after 1 or 2 minutes. Do you have another possible explanation or suggestion? Thank you

    Plugin Author edward_plainview

    (@edward_plainview)

    1 year, 5 months ago

    It sounds like an object caching problem? Which plugins do you have active?

    Try disabling whatever you don’t need and then refresh your mcc account.

    Thread Starter moxi

    (@moxi)

    1 year, 5 months ago

    Hello, we disabled absolutely all the plugins, including WooCommerce. No other plugins are enabled.
    The behavior is exactly the same.
    It shows “2 months” and wrong crypto amounts. No other plugin is behaving badly.

    The plugin does work well if I send the wrong amount (the payment gets confirmed), but it is somewhere around 40% more of the actual price. So for example if a product is $10, the plugin will ask for an amount that is around $14. When I click on “refresh account data” it does get fixed for around a minute or so. Please watch the video I made here so that you can see the behavior. This started happening out of nowhere some days ago and it did not happen after some particular action.

    We also tried deleting the plugin and installing it again but the same thing happens.

    Any theory of what could be causing this and how to fix it? Thanks so much.

    Thread Starter moxi

    (@moxi)

    1 year, 5 months ago

    Hello! Do you guys have any other possible suggestion for this? Thanks!!

Viewing 5 replies - 1 through 5 (of 5 total)

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