Zach W
(@dynamiczach)
Automattic Happiness Engineer
Howdy!
Just received a subscription renewal order with a delivery date of May 23, 2019 which is incorrect. https://prnt.sc/pzl91j
This is another order that has the wrong delivery date https://prnt.sc/pzl9jl
What is causing this error?
It looks like you are using WooCommerce Subscriptions for your subscriptions setup, correct?
What are you using for your “Order Delivery” setup? Is it this extension:
https://woocommerce.com/products/woocommerce-order-delivery/
or something else? If something else, can you let us know the exact name and version number of the plugin? Thanks!
Hi! It’s the “order delivery date pro” plugin. The recent version. Thank you.
Zach W
(@dynamiczach)
Automattic Happiness Engineer
Howdy!
It’s the “order delivery date pro” plugin. The recent version.
Thanks for that info!
It looks like this is the plugin you’re using:
https://www.tychesoftwares.com/store/premium-plugins/order-delivery-date-for-woocommerce-pro-21/
If so, you will want to contact that plugin’s support team here for help, as they should be able to get it working to show the proper delivery date:
https://tychesoftwares.freshdesk.com/support/tickets/new
As a head’s up, it may not be compatible with the WooCommerce Subscriptions extension, so I’d recommend asking them if they know if it is compatible or not.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
